[THIN] Re: Gremlins
- From: Michel Roth <mrdizzz@xxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Thu, 6 Oct 2005 08:15:31 +0200
Indeed! Make them reproduce the problem if possible.
It provides credibility and a decent startingpoint for
troubleshooting. End users tend to describe a problems in very
confusing ways, the same goes for Service desks sometimes....
Regards,
Michel Roth
www.thincomputing.net
2005/10/5, Steve Greenberg <steveg@xxxxxxxxxxxxxx>:
> Re-reading the initial message it strikes me as end user exagerration!
>
> Did the people how have this problem show it to you and reproduce it? From
> my experience there is probably some minor glitch in firmware or hardware,
> like a stuck key, and they are making it sound much worse.
>
> I would insist they reproduce it for you exactly as they described it!!
>
>
> Steve Greenberg
> Thin Client Computing
> 34522 N. Scottsdale Rd. suite D8453
> Scottsdale, AZ 85262
> (602) 432-8649
> (602) 296-0411 fax
> steveg@xxxxxxxxxxxxxx
>
>
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