[THIN] Re: Event 1015 - "TermServcie" timeout -HELP!
- From: "Mack, Rick" <RMack@xxxxxxxxxxxxxx>
- To: "'thin@xxxxxxxxxxxxx'" <thin@xxxxxxxxxxxxx>
- Date: Tue, 11 Feb 2003 19:54:54 +1100
Hi,
The perflib error is simply telling you that the termservice service is in
trouble.
It's a symptom, not the reason for the problem.
What you're describing is kind of interesting. Problems with the IMA
service/data collector could easily result in not being able to log on to
the farm, but shouldn't have any impact on users already logged on.
The most important clue is the farm-wide problems.
One scenario where you might see what you're seeing is where servers are
filling their network i/o request queues.
If either your domain controller or file/print server is getting stressed
then that can result in login problems, and TS server hangs that are farm
wide. Bottlenecks in network responsiveness can be near fatal.
I'd have a good hard look at the tuning of the back-end servers (DC
/file/print), including increasing maxmpxct and maxworkitems values, making
sure you haven't got a virus checker running in bidirectional check mode
(change to incoming files only if you're running realtime) and having a look
at disk and network i/o.
There are other possibilities, but if what you have described is accurate,
the back-end is probably where you'll solve your problems.
Regards,
Rick
Ulrich Mack
rmack@xxxxxxxxxxxxxx
Volante Systems
18 Heussler Terrace, Milton 4064
Queensland Australia
tel +61 7 32467704
-----Original Message-----
From: peter.hegg [mailto:peter.hegg@xxxxxxx]
Sent: Tuesday, 11 February 2003 6:14 PM
To: ThinNet Techforum
Subject: [THIN] Event 1015 - "TermServcie" timeout -HELP!
Error 1015 - Perflib HELP!!!!
We are running multilanguage W2K SP3, XPe with FR2 in a Citrix Farm with 17
productive servers. We every now and then get the following error on 1 or
several Terminalservers:
"Error 1015
The timeout waiting for the performance data collection function
"TermService" in the "M:\WINNT\system32\perfts.dll" Library to finish has
expired. There may be a problem with this extensible counter or the service
it is collecting data from or the system may have been very busy when this
call was attempted."
This error occurs several times within half an hour - and then the farm is
"dead". No new users can login, and the ones active on those servers cannot
work anymore. When we try to login on the console, we can press
alt+ctrl+del, enter the password and upon pressing enter, the system just
keeps on presenting a blue screen (not a BSOD) for ever and ever - no
desktop comes up.
We've been looking at Q226494 (events for performance monitor extensions)
and have changed the registriy values several times. The problem hasn't gone
so far.
The only way - what we know so far - is to reboot the server.
Does anyone have similar experiences and can shed some light on this?
Your input is very much appreciated.
Regards
Peter
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