Ditto what Matthew said. Isn't it at least worth a try? CW ----- Original Message ----- From: Eyles, Richard <richard.eyles@xxxxxxxxxxxxxxx> Date: Mon, 4 Oct 2004 13:33:51 +0100 Subject: [THIN] Re: Crystal Reports Printing Problem To: "thin@xxxxxxxxxxxxx" <thin@xxxxxxxxxxxxx> We fire up the application using shortcuts that specify the reports folders by using the "Start in" property in the shortcut. This works fine and I've just checked the configuration, all OK. This couldn't be the problem, unfortunately, as the same shortcuts are used by different users, some print, some don't. I've even recreated the shortcuts just to be on the safe side! Thanks anyway Richard -- Richard Eyles Principal Pharmacist Computer Services Portsmouth Hospitals NHS Trust 023 9237 2923 / Ext 5283 -----Original Message----- From: Matthew Shrewsbury [mailto:MShrewsbury@xxxxxxxxxxxxxxx] Sent: 04 October 2004 13:27 To: thin@xxxxxxxxxxxxx Subject: [THIN] Re: Crystal Reports Printing Problem We use a product that makes use of Crystal Reports. We have to copy "Crystal" Folder to each users home drive windows folder for printing to work. Because it is working for some and not others it seems to me it might be a path issue. Maybe Crystal is looking for this folder or some file and it is not available because their home drive is not mapping or something along those lines. Matthew Shrewsbury, MCSE+Internet MCSE 2000 CCA Network Administrator -----Original Message----- From: Eyles, Richard [mailto:richard.eyles@xxxxxxxxxxxxxxx] Sent: Monday, October 04, 2004 7:20 AM To: 'thin@xxxxxxxxxxxxx' Subject: [THIN] Crystal Reports Printing Problem Hi, I have a Win3k terminal server only using RDP, fully patched (I think), it's an HP DL360 G3. Users are locally defined, as are the printers, and up until Friday everything was working fine. Then I start getting print errors with this in the event viewer... "The document Crystal Reports ActiveX Designer - <reportname>.rpt owned by <username> failed to print on printer <printer>. Win32 error code returned by the print processor: 259. No more data is available." <reportname>, <username> and <printer> are the only things that differ between the events. This is only happening on certain users, others have been working fine throughout. If I logon from my PC as that local user sometimes that user will be able to print othertimes it won't but still throughout other users are printing fine. The (only) application running on this terminal server is a VB program for electronic prescribing, pharmacy stock control etc. The users have a locked down desktop giving access to the icons for the application, printing etc but that's it! All printing for the application is done using crystal reports accessing external .rpt files which can be accessed as all users share the same files! I haven't changed anything and I can't find anyone in our I.T. who has changed anything. To resolve it, I've checked the connectivity of the system ODBC datasource that the application users, but I can't see how that would be the problem as some users are printing. I've deleted a users NTUSER.DAT and copied in the default... didn't work. I've completely deleted the user, created a new one from scratch which worked from my PC but then failed from the thin client. The thin clients have been rebooted as has the terminal server. I'm at my wits end and this is sort of a last hope as all the references I've found on Microsoft, eventid.net and google have failed to point me in the right direction. My thanks in advance Richard -- Richard Eyles Principal Pharmacist Computer Services Portsmouth Hospitals NHS Trust 023 9237 2923 / Ext 5283 ******************************************************** This Weeks Sponsor RTO Software Do you know which applications are abusing your CPU and memory? Would you like to learn? -- Free for a limited time! Get the RTO Performance Analyzer to quickly learn the applications, users, and time of day possible problems exist. http://www.rtosoft.com/enter.asp?id=320 ********************************************************** Useful Thin Client Computing Links are available at: http://thin.net/links.cfm *********************************************************** For Archives, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link: http://thin.net/citrixlist.cfm