[THIN] Crystal Reports Printing Problem
- From: "Eyles, Richard" <richard.eyles@xxxxxxxxxxxxxxx>
- To: "'thin@xxxxxxxxxxxxx'" <thin@xxxxxxxxxxxxx>
- Date: Mon, 4 Oct 2004 12:20:21 +0100
Hi,
I have a Win3k terminal server only using RDP, fully patched (I think), it's
an HP DL360 G3. Users are locally defined, as are the printers, and up until
Friday everything was working fine.
Then I start getting print errors with this in the event viewer... "The
document Crystal Reports ActiveX Designer - <reportname>.rpt owned by
<username> failed to print on printer <printer>. Win32 error code returned
by the print processor: 259. No more data is available." <reportname>,
<username> and <printer> are the only things that differ between the events.
This is only happening on certain users, others have been working fine
throughout.
If I logon from my PC as that local user sometimes that user will be able to
print othertimes it won't but still throughout other users are printing
fine.
The (only) application running on this terminal server is a VB program for
electronic prescribing, pharmacy stock control etc. The users have a locked
down desktop giving access to the icons for the application, printing etc
but that's it! All printing for the application is done using crystal
reports accessing external .rpt files which can be accessed as all users
share the same files!
I haven't changed anything and I can't find anyone in our I.T. who has
changed anything.
To resolve it, I've checked the connectivity of the system ODBC datasource
that the application users, but I can't see how that would be the problem as
some users are printing. I've deleted a users NTUSER.DAT and copied in the
default... didn't work. I've completely deleted the user, created a new one
from scratch which worked from my PC but then failed from the thin client.
The thin clients have been rebooted as has the terminal server.
I'm at my wits end and this is sort of a last hope as all the references
I've found on Microsoft, eventid.net and google have failed to point me in
the right direction.
My thanks in advance
Richard
--
Richard Eyles
Principal Pharmacist Computer Services
Portsmouth Hospitals NHS Trust 023 9237 2923 / Ext 5283
Other related posts:
