Thanks Malcolm, The problem is that the user can not cut and paste from any application. I tried few days ago to add Notepad application to the mentioned registry but it didn't help. I will investigate the problem over the weekend and I will let you know if I find any solution. Thanks, Zygmunt Cwalinski, System Analyst Network Services 905-281-5583, Cell 416-648-7019 ________________________________ From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of BRUTON, Malcolm, GBM Sent: September 8, 2006 10:17 AM To: 'thin@xxxxxxxxxxxxx' Subject: [THIN] Re: Copy and paste There is a knowledge base articale on this....Give this a go. Have seen it help.... Malcolm General Clipboard Contention Issues The open clipboard call failed due to contention with Wfshell, a Citrix utility that enables cut and paste operations amongst the client and server. This problem was reproduced using Microsoft Excel 97 but was also present with other applications. It is now possible to configure the server in such a way that if an open clipboard call fails, the system retries to open the clipboard a specified number of times or until the open is successful. It is also possible to configure a delay in milliseconds between each clipboard open retry. The following procedure describes how to enable this feature for a given application: 1. Create the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\Current Version\Terminal Server\Compatibility\Applications\{app name} where {app name} is the name of the application without the extension. 2. Add the following registry values to the above registry key: OpenClipboardRetries: REG_DWORD: 0x20 OpenClipboardDelayInMilliSecs: REG_DWORD: 0x50 Flags: REG_DWORD: {num} where {num} is the application type. Possible values are: DOS application 0x1 OS/2 application 0x2 Windows 16-bit application 0x4 Windows 32-bit application 0x8 Win16 and Win32 applications 0xC Any version 0xF When testing Excel 97, the above settings worked well for Excel (32 retries with a 256 millisecond delay between each). If applications on the ICA Client device and the MetaFrame server are actively accessing the clipboard simultaneously, it may be necessary to increase the settings for "OpenClipboardRetries" and "OpenClipboardDelayInMilliSecs." 3. Restart the application for the new settings to take effect -----Original Message----- From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Joe Shonk Sent: 08 September 2006 15:09 To: thin@xxxxxxxxxxxxx Subject: [THIN] Re: Copy and paste Which version of Metaframe and ICA client are you using? Joe On 9/8/06, Cwalinski, Zygmunt <zcwalinski@xxxxxxxxxxxxx > wrote: Thanks Joe for your replay. I have only two users which have a problem with Clipboard. All other are ok. Anyway, from server point of view the virtual channel for Clipboard is enabled in ICA-TCP properties and there is no active policy which could disable Clipboard. The only way on ICA Client, which I know, to disable clipboard mapping is to remove Clipboard from line VirtualDriver = ... in the Module.ini file. I have checked it in case a user removed this setting (?), but Clipboard is still allowed in Module.ini file. Any other idea how to fix the problem with clipboard? PS. Running RepairCBDChain32 which moves the ICA client to the beginning of the clipboard chain doesn't help as well. Thanks, Zygmunt Cwalinski, System Analyst Network Services 905-281-5583, Cell 416-648-7019 ________________________________ From: thin-bounce@xxxxxxxxxxxxx [mailto: thin-bounce@xxxxxxxxxxxxx <mailto:thin-bounce@xxxxxxxxxxxxx> ] On Behalf Of Joe Shonk Sent: September 7, 2006 8:48 PM To: thin@xxxxxxxxxxxxx Subject: [THIN] Re: Copy and paste Make sure the Clipboard Virtual Channel has not been disabled. Both on the server and via Citrix Policy. Joe On 9/7/06, Cwalinski, Zygmunt < zcwalinski@xxxxxxxxxxxxx <mailto:zcwalinski@xxxxxxxxxxxxx> > wrote: Some users are having trouble cutting and pasting text from Notepad on their desktop into published applications. Is this related to C itrix setting? If yes please let me know what I should check. Thanks, Zygmunt Cwalinski, System Analyst Network Services ************************************************************************ *********** The Royal Bank of Scotland plc. Registered in Scotland No 90312. 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