Have you tried a different web-browser? Microsoft keeps messing with security settings in IE with each update. I find that moving to Firefox seems to fix some of these issues. On Thu, Jan 9, 2014 at 10:20 AM, Jason CitrixADmin <jasoncitrix@xxxxxxxxx>wrote: > This is an odd one, > I have a large number of clients who connect through PC's connected to > Marriott's network. I know that Marriott restricts network access and > connectivity, but I am having an issue with clients who have installed the > V13.3.055 web client getting connected. > When they try to connect they get the error "Your app is not available". > We use WI/ CSG for serving the applications. > The PCs are locked down so I cannot turn on the "Automatically detect > settings" and I think this is part of the issue. HOwever, if we Uninstall > the latest version and drop back to the version 10.2 client they are able > to login without difficulty and the application launches. > > I can understand why it would be blocked form connecting but unsure why > one version of the client works and the other doesnt >