And I thought Arcserve was bad. -----Original Message----- From: Dave.Boatman@xxxxxxxxxxxxxx [mailto:Dave.Boatman@xxxxxxxxxxxxxx] Sent: Friday, August 08, 2003 12:00 PM To: thin@xxxxxxxxxxxxx Subject: [THIN] Re: Citrx XPe and Backup Exec 9 IDR option A heads up for those of you using Backup Exec 9.0 with IDR on your Citrix boxes... After talking to Veritas , they are going to talk to Citrix over this. It appears that the testing of the IDR option may have been done on Xpe without a feature release.. and my FR3 / W2K SP4 may be causing the error when restoring... Anyway here's a way to restore your systems... If installing on a new blank HDD - create the partitions the same size as your original installation and format. E.g. you used to have 4Gb M 6Gb N on your old drive.. create a 4+6 GB partition on your new drive... This is only to get around a seemingly cosmetic error when changing the drive mapping later on. This error appears when the IDR wizard has changed the drive mappings Follow the technote 259441 for drive remapping After the installation finishes you may get an error saying the W2K signature is incorrect.. click OK and the machine will reboot. )My machine had to reboot 3 times) Eventually it will ask for the SP4 CD. Insert a cd with a expanded version of SP4 - i.e. i386 folder on it. You may be able to point the installer to M:\winnt\servicepackfiles\i386 (if installed on your machine) Let it go through the Windows 2000 finalising and finally it'll reboot. Once it reboots I installed the remote agent and did a restore of the M$ and the systemstate. (Drive N$ always restored correctly from the IDR) Reboot the server and your back in action. Not exactly a tidy solution.. I hope this helps someone Dave Boatman -----Original Message----- From: Dave Boatman Sent: 01 August 2003 11:24 To: thin@xxxxxxxxxxxxx Subject: [THIN] Citrx XPe and Backup Exec 9 IDR option Is anyone out there using Backup Exec 9 (build 4454) with the intelligent disaster recovery option on a Citrix server XPe (FR3 CD installation but farm set at FR2 level) (drives remapped by citrix - C=M,D=N,E=O, using W2K SP4) ? And more to the point.. has anybody successfully restored this via the IDR CD (automated restore - minimum interaction) and a good backup on a remote media server ? It's not going well for me !! http://seer.support.veritas.com/docs/259441.htm says it works but I can't seem to get it to work... It seems to get confused after the restore (which worked correctly). It reboots and then asks for the SP4 CD. It seems to go through trying to copy various files from the CD e.g. NT5INF.CAT (and not the CA_ version which is on the CD - so I had to point it off to the local copy of this file). It eventually finishes copy files and wants both the original W2K server CD and the SP4 CD. If you feed it through this process it eventually gets to the point that it says its going to reboot. It reboots but you can't load up the CMC, various icons on the quick start menu ( internet explorer etc) are missing. Error Message when starting the CMC says - The management Console for Metaframe XP could not be started because there was an error in creating the process. Would you like more details ? (Y/N) Then... Error code 1813 (0x715) occurred while attempting to execute "with working directory 'M:\PROGRA~1\Citrix\ADMINI~1' I'd say that it looks like the short names are not being corrected after restore.. I read a technote last night and this said that this had been fixed but I'm not convinced. I've tried another restore and same thing.. If anyone has any ideas? I'd be really grateful. Just one good piece of news .... At least this is on my test network and thankfully not the main live production farm !!.... Dave Boatman ________________________________________________________________________ This email has been scanned for all viruses by the MessageLabs Email Security System. For more information on a proactive email security service working around the clock, around the globe, visit <http://www.messagelabs.com> http://www.messagelabs.com ________________________________________________________________________ CONFIDENTIALITY NOTICE This communication and the information it contains is intended for the person or organisation to whom it is addressed. Its contents are confidential and may be protected in law. Unauthorised use, copying or disclosure of any of it may be unlawful. If you are not the intended recipient, please contact us immediately. 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