we had the exact same thing - the freezing was occuring for everyone on the server. we tracked it down to background grammar checking in Word. How many copies of word do you have running on a server, on average? It took us about 3 months to figure it out. Regards, Rob Ellis User Support Manager ntl Group IT Ext: (711) 4245 DDI: 01256 754245 Mob: 07974 403273 email: rob.ellis@xxxxxxx _____ From: Matt Barys [mailto:MBarys@xxxxxxxxxxxxxxx] Sent: 15 July 2004 21:55 To: 'thin@xxxxxxxxxxxxx' Subject: [THIN] Citrix sessions freezing Hi everyone, This is a continuation from my question yesterday. I talked about user sessions freezing for a few seconds to up to a minute when in Office apps. Well, now it's happening in anything desktop related. Any clues what could be causing this? The only thing that has changed in the last few weeks is that I upgraded my Metaframe 1.8 servers to SP4 of Metaframe. Any guidance would be much appreciated. These boxes are all on Windows 2000 SP4. Thanks Matt Barys Systems Administrator Fairrington Transportation 553 South Joliet Rd. Suite B Bolingbrook, IL 60440 Phone: 630-783-5495 The contents of this email and any attachments are sent for the personal attention of the addressee(s) only and may be confidential. If you are not the intended addressee, any use, disclosure or copying of this email and any attachments is unauthorised - please notify the sender by return and delete the message. Any representations or commitments expressed in this email are subject to contract. ntl Group Limited