[THIN] Re: Citrix XPe Crashing when printing
- From: "Chris Clifton" <CClifton@xxxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Fri, 06 Feb 2004 15:08:27 -0500
I had a MS Terminal server with a similar problem once. Everytime a user with
a particular print driver (at that time it was a Lexmark Driver) established a
session to the terminal server, the server would blue screen and reboot. I
found it was a combination of that print driver and the antivirus program
running on the Terminal server. As soon as I removed either factor, the users
were able to connect without problems.
good luck
Chris Clifton
Office 1-859 767-2991
cclifton@xxxxxxxxxx
>>> DAbowitt@xxxxxxxxxxxx 02/06/04 01:53PM >>>
Hello, I have 1 XPe server in mixed mode, farmed with (3) 1.8 Servers. The XPe
server is hosting 1 application for my accounting department. I running FR3 and
SP3 on the OS.
The printer is an HP Laserjet 4000 using a PS driver. We are set for the
client to auto-create the printer based on the clients default printer. The
workstation in this case is an NT 4 with SP6a installed. We have not imported
the print server over to the Citrix server.
I have Citrix XPe server set as follows for printing
Use universal driver only if native driver is unavailable. I also have the box
checked for Automatically install native drivers for auto-created client and
network printers.
I got the following error(s) when the user printed to the published
application and then the system crashed.
Event Type: Warning
Event Source: MetaframeEvents
Event Category: Printer Management
Event ID: 1103
Date: 2/6/2004
Time: 8:55:48 AM
User: N/A
Computer:
Description:
An error occurred while retrieving client printer properties. Default printer
properties will be used instead. Client name: (824A-A) Printer:
(Client\824A-A#\domain name\Accounting HP 4000 TN #2) Printer driver: (HP
LaserJet 4000 Series PCL 6)
As you can see it is thinking it is a PCL6 driver not the PS driver installed
on the print server.
then after reboot:
Event Type: Information
Event Source: Save Dump
Event Category: None
Event ID: 1001
Date: 2/6/2004
Time: 9:46:28 AM
User: N/A
Computer:
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x000000e3
(0x883bd868, 0x88dce500, 0x00000000, 0x00000002). Microsoft Windows 2000
[v15.2195]. A dump was saved in: C:\WINNT\Minidump\Mini020604-01.dmp.
I went back to the client removed their printer mapping to the specific printer
and then re-added the printer and it shows a PS driver. I then had them log
back onto Citrix and I again get the Event ID 1103 error again.
Now the bugcheck of 0x000000e3 per MS deals with the NTFS file system and not
related to what I'm seeing.
http://support.microsoft.com/?kbid=307232
So now I'm looking for some further ideas.
Thanks,
David Abowitt, MCSE
Systems Manager
Jewish Federation Council
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know, in most cases, CPU Utilization IS NOT the single biggest
constraint to scaling up?! Get this free white paper to understand the
real constraints & how to overcome them. SAVE MONEY by scaling-up rather
than buying more servers.
http://www.rtosoft.com/Enter.asp?ID=147
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