[THIN] Re: Citrix Sessions Constantly Freezing.
- From: Tom Howarth <tom.howarth@xxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Thu, 9 Jun 2005 16:30:02 +0100
what OS are you running on
On 09/06/05, HBooGz <hboogz@xxxxxxxxx> wrote:
> Hey Everyone:
>
> Environment:
>
> Citrix MetaFrame XPe w/ FR3
>
> In DMZ:
>
> CSG 2.0 w/ Web Interface 2.1
>
> Client Build:
>
> 8.1.29670
>
> Server:
>
> Dell PowerEdge 2550; recently updated with the latest bios and RAID
> firmware. Write-Caching is NOT enabled on any of the Hard Drives. ( should
> it be )
>
> Recently -- I've noticed that ICA sessions would freeze for sporadic periods
> of 30 seconds to about a minute or two. This started happening recently, but
> nothing in the environment has really changed. The only item that changed
> was our Checkpoint Firewall was upgraded to include Application Intelligence
> (AI). However, I've know that the SMART DEFENSE portion of Checkpoint could
> cause a problem for CSG users
> http://hqextsrvsft01.citrix.com/kb/entry.jspa?entryID=3935
> but we are not running SMART DEFENSE.
>
>
> The following have been my resolution steps:
>
> Upgraded SCSI-RAID firmware
> Applied the following hotfixes: MS 821225 ; MS 324446 ; MS 824309 ; MS
> 829485
> Configured Keepalives as per Citrix4ge.com recommendations. Specfically,
> i've lowered the ICAkeepaliveinterval from 60 seconds to 30 seconds.
> Configured TCPMaxDataretransmissions key to 15 on the CSG box
> I was receiveing alot of Event ID 39 ( CDM) errors. I disabled all mappings
> in the citric connection manager and have noticed an imporvement-- However
> an ica session still would freeze for about 30 seconds.
> I'm attempting to analyze a dmp file creating during such freeze -- but this
> is new to me so i could use some guidance.
> I am running office 2000 with SR-1a. The attempt to install SR3 results in
> the following error: the specified version of the product does not exist" (
> something real similar)
> I've benchmarked the processor time and disk time on the CSG BOX and Citrix
> Box l but don't see any abnormal results.
> I could really use some direction as to what my next steps are or could be.
>
>
> --
> HBooGz:\>
--
Tom at home
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