[THIN] Re: CTX131380

  • From: Russell Robertson <russell@xxxxxxxxxxxxxxxxxxx>
  • To: "'thin@xxxxxxxxxxxxx'" <thin@xxxxxxxxxxxxx>
  • Date: Fri, 20 Jan 2012 09:50:31 +0000

Hi Jeremy

The issue is that Silver Partners don't get support for this sort of thing - 
we'd need a support contract like anyone else.

I'm trying to shame Citrix into realising that people shouldn't have to pay for 
obvious bugs!

Thanks for the reply :)



From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of 
Jeremy Saunders
Sent: 19 January 2012 23:28
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: CTX131380

Hi Russell,

As a Citrix Partner you should be able to log a call and request the private 
fix, or speak to your local SE. I appreciate your issue, as I've been in this 
position before, but learnt that as a partner I would be in breach of my 
agreement if I distributed it in any way. I know that sounds unhelpful, but 
you've got to go through the right channels.


From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of 
Russell Robertson
Sent: Friday, 20 January 2012 6:30 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] CTX131380


I would be most grateful if anyone could pass on the private fix for CTX131380.

One of our clients is experiencing this problem and we would like to fix it for 

Email off list if preferred.


Russell Robertson | [cid:image001.gif@01CCD758.F3049740] 
<http://www.virtualstream.co.uk/>  | T: +44 (0)1224 451160 | Microsoft, Citrix 
and VMware advisers |

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