Great info.. we do have a Unix environment for our back office processing, so while its not in the scope of this project, we'd like to have the ability to telnet/ftp/etc to those machines if needed. What's the tech support costs associated with Wyse? Do they use a per-incident, contracts, free with purchase? I noticed on their site that says "some support calls may have an associated fee." Thanks again. -----Original Message----- From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Trevor Fuson Sent: Friday, July 23, 2004 12:18 PM To: thin@xxxxxxxxxxxxx Subject: [THIN] Re: Battle of the Thin Clients - Neoware vs. Wyse - Battle of Rapport and eZRemote Manager The WYSE 3455XL is a great unit, however Rapport is what really cripples the entire Wyse product line. Wyse needs to dump Rapport and start using a product that works. I can only hope someone from Wyse who reads this list and will clue in to how dissatisfied their customers are and fix their product. My Rapport install has been broken since our initial deployment well over a year ago. I still have problem calls in with Wyse to fix this issue. I think that the tech support department knows that there is no way to ever get Rapport working properly so they just stall by having you do the same things over and over which never fix the problem. I have reinstalled Rapport 7 times on 3 different computers using 2 different operating systems. Rapport touts that they are based on open standards, however they are really a MS only shop. "The only FTP service we support with Rapport 4 is Microsoft IIS / FTP" Rapport also touts that it can scale to 10s of thousands of devices, and you can simultaneously update thousands of devices simultaneously. I can't even get my Rapport to do more than 2 updates at a time with any level of reliability. "with workgroup you can only push to 5 clients at a time. And this doesn't always work 100%" To upgrade to enterprise you merely need to change the license key to unlock the simultaneous updates value. Rapport Scorecard: Pros: - Allows for remote management of 1 device at a time with very few crashes of hangs. Cons: - You probably will not be able to manage all of you devices with Rapport because updating one device at a time means up to 1 hour per device per update. There are only 24 hours in a day. - Rapport is difficult to install. There are several things which cause the installer to hang or to not work properly. You will need dedicated hardware to host Rapport, it doesn't co-exist with anything nicely. - Lack of documentation. There are several serious omissions in the help system which they call their documentation. If you want the documentation you need to take an expensive training course with WYSE. - Tech support are unable to help with problem, you will need to fix any serious issues you have with the product yourself. - Rapport is locked in with MS only technologies. - Rapport doesn't even support Server 2003, it is locked in with MS yet you can't even use the latest MS software. Overall Score: 1/10 It took a great deal of self control to write this review in a positive manner. Thanks, Trevor. -----Original Message----- From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of adamadz Sent: Thursday, July 22, 2004 8:13 PM To: thin@xxxxxxxxxxxxx Subject: [THIN] Battle of the Thin Clients - Neoware vs. Wyse Hi everyone, My company is soon to be going to a thin client solution and we'll be expanding our Citrix environment to accommodate. I've been searching the net trying to find any product comparisons between Neoware and Wyse terminals. We haven't decided which exact models, but we're looking at the Neoware eon e100 and the e300 and their Wyse counterparts (all running XP Embedded). Does anyone have experience with both Wyse and Neoware or have/know where a white paper or PDF comparing the two may reside on the net? What about Wyse's Rapport Management Suite versus Neoware's ezRemote Manager? Any differences or benefits to one over there other? How's customer service for each company? This is all new territory to me, so any help, advice, comments, etc. are appreciated. -adamadz ******************************************************** This weeks sponsor Emergent Online Thinssentials Utilities Using the latest software, hardware, networking technologies, proven technical expertise, proprietary software and best practices, EOL provides custom-tailored solutions for each client's mission and specific goals. http://www.go-eol.com ********************************************************** Useful Thin Client Computing Links are available at: http://thin.net/links.cfm *********************************************************** For Archives, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link: http://thin.net/citrixlist.cfm ******************************************************** This weeks sponsor Emergent Online Thinssentials Utilities Using the latest software, hardware, networking technologies, proven technical expertise, proprietary software and best practices, EOL provides custom-tailored solutions for each client?s mission and specific goals. http://www.go-eol.com ********************************************************** Useful Thin Client Computing Links are available at: http://thin.net/links.cfm *********************************************************** For Archives, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link: http://thin.net/citrixlist.cfm