Delete their normal.dot in their profile, it is templating the changes for them. It is probably corrupt. The normal.dot will be recreated then. JK -----Original Message----- From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx]On Behalf Of Fred Pabia Sent: Friday, June 20, 2003 10:56 AM To: Thin Forum (E-mail) Subject: [THIN] Auto Format Hello We run Word 2000 under Citrix XPe FR2 and Windows 2000 Server SP2 and we have users who opens a saved documents and without the user doing anything, it changes from normal view to outline view and makes all sorts of formatting changes -- add page breaks etc. and sections become totally garbled. This does not happen all the time but has happend to several users on a number of occassions. Grateful for any help and advice. Regards Frederick R. Pabia Calgary Public Library 616 Macleod Trail SE Calgary, Alberta T2G 2M2 Canada FPabia@xxxxxxxxxxxxxxxxxxxxxxxx ******************************************************** This weeks sponsor - RTOSoft TScale Complaints about applications response time - DO SOMETHING ABOUT IT! TScale 2.0 improves applications response time and increases terminal server capacity. Really get MORE from your existing servers! Free eval: http://www.rtosoft.com/enter.asp?id=130 ********************************************************** Useful Thin Client Computing Links are available at: http://thethin.net/links.cfm For Archives, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link: http://thethin.net/citrixlist.cfm