[THIN] Re: Application Error
- From: "Rick Mack" <Rick.Mack@xxxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Sat, 24 Sep 2005 09:06:41 +1000
Hi Matthew,
While there are obviously a number of differences betwen remote (rdp/ica) and
local (console) session environments, the fun part is finding out what's
important in your case.
The first comment is that it's unlikely you'll get any useful support from
Timberline.
It's also unlikely that XP FR3/SP4 would have caused the problem, whereas the
original Win2k Post SP4 rollup caused havoc in some instances.
There are a couple of things you can try that might point you in the right
direction.
Can you reproduce the problem as an administrator?
If you can, put your session in "install" mode (change user /install), run up
Timberline and see if the problemit still happens when you exit.
regards,
Rick
Ulrich Mack
Volante Systems
________________________________
From: thin-bounce@xxxxxxxxxxxxx on behalf of Matthew Shrewsbury
Sent: Sat 24/09/2005 5:30 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Application Error
Anyone have any ideas on this?
Matthew Shrewsbury, MCSE+Internet MCSE 2000 CCA Server+
Senior Network Administrator
-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of
Matthew Shrewsbury
Sent: Thursday, September 22, 2005 3:27 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Application Error
I have an application called Timberline installed on Windows 2000 SP4, Citrix
XPA FR3 SP4. Around the time I upgraded to Citrix SP4, Win2K Post SP4 patch,
and upgraded to the latest version of Timberline I started receiving an error
when Timberline is closed. I didn't detect any errors because no one reported
the problem for sometime so I kept upgrading and service packing until
everything was updated.
After a week or two users reported that when closing out of some Timberline
screens or closing out of Timberline they would receive an error: "The
Instructions at 0x00ba0b60 referenced memory at 0x00ba0b60. The memory could
not be read". You click ok on the error message and it does not appear to cause
any problems.
1- I investigated and found that the error only occurs in an ICA or RDP session
only. From the console on the server it does not error.
2- I've tried regmon and filemon and neither show any problems that I can tell.
3- I've tried almost everything the vendor has suggested, although they seem to
have no clue. They have had me try different printers and are now telling me to
reinstall TCP/IP.
4- All other applications (Office, IE, Acrobat) are working perfect on the same
servers.
I don't know if this is being caused by a service pack, hotfix, application
update, or corruption has caused this. I have two servers load balanced and
they both exhibit the same symptoms so I think corruption is not likely.
Any ideas how I can troubleshoot this? It does appear to be terminal services
related as it only occurs within ICA or RDP sessions.
Thank you!
Matthew Shrewsbury, MCSE+Internet MCSE 2000 CCA Server+
Senior Network Administrator
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