[THIN] Re: Acrobat Reader 8 / PS 4 / IE6 Plugin Failures
- From: "Jim Kenzig" <jkenzig@xxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Fri, 4 Apr 2008 09:45:39 -0400
We have had just about every version of acrobat reader working for years
without issue. You need to make sure that you install it as an admin in
change user /install mode. Then after install start the program and turn
off automatic updates, splash screen AND also make sure you find and make
sure the box is checked to open the documents in the web browser. Exit out
of Adobe and then do a change user /execute from the command prompt. My
guess is adobe is getting updated on the server by a user and the settings
are not carrying over at logoff and it is getting broken.
Jim
On Fri, Apr 4, 2008 at 4:56 AM, IT Support <it@xxxxxxxxxxxx> wrote:
> Hi Everyone,
>
>
>
> We've got a reoccurring problem viewing PDFs in IE6 …..
>
>
>
> Server farm is Windows 2003, PS4, IE6, Acrobat Reader 8.
>
>
>
> When you click on a PDF link in IE6 the plug in does not activate and the
> user just gets a red X.
>
>
>
> This happens for all users, including administrators logged on directly to
> the console.
>
>
>
> When Acrobat Reader is uninstalled and reinstalled, everything works fine
> for hours / weeks / days (including after reboots etc), until for no
> apparent reason it "breaks" again for everyone.
>
>
>
> I've searched around and have found cases of others with the same problem,
> but all the suggestions just seem to be 'uninstall all previous versions of
> acrobat reader and reinstall the latest one', which I have done.
>
>
>
> Has anyone found a permanent solution?
>
>
>
> Cheers.
>
>
>
>
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--
Jim Kenzig
Microsoft MVP - Terminal Services
http://www.thinhelp.com
Citrix Technology Professional
CEO The Kenzig Group
http://www.kenzig.com
Blog: http://www.techblink.com
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