[THIN] Acrobat 7.0.0 errors clicking hyperlink from word
- From: "IT Support" <it@xxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Mon, 19 Sep 2005 10:49:01 +0100
We're experiencing a problem with Acrobat 7.0.0 on our MPS4 server farm
across all servers.
All servers generate an error when a hyperlink to a PDF file is clicked
from within a word document.
________________________________________________
Event Type: Information
Event Source: Application Popup
Event Category: None
Event ID: 26
Date: 15/09/2005
Time: 15:58:51
User: N/A
Computer: R2D2
Description:
Application popup: Adobe Acrobat: AcroRd32.exe - Application Error : The
instruction at "0x030db8fb" referenced memory at "0x00000154". The
memory could not be "read".
Click on OK to terminate the program
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
________________________________________________
We've tried:
* Creating a brand new PDF file.
* Creating a new hyperlink in a new word document.
* Running from console so RDP or ICA is not a variable.
* Uninstalling and reinstalling application using the Ultima vbs script
* Uninstalling and reinstalling application manually.
... all without success!!
It works fine however clicking a hyperlink from an internet explorer
page.
Has anyone else come across this - and [hopefully] found a solution?
Cheers
Nik
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