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Introducing Specialized Help
We are thrilled to announce the newest feature in the Be My Eyes app:
Specialized Help - a better way to connect with businesses and organizations
when you need assistance with their products or services.
As you know, Be My Eyes is here to help you tackle a wide range of visual
challenges as you go about your day. Until today, Be My Eyes has randomly
connected
you to a volunteer to solve daily tasks. Some tasks, however, require
specialized assistance.
Contacting customer support through email or by phone isn’t always ideal.
Direct
communication with a business’s customer support agent could be a more
vision-friendly alternative and less time consuming for you. If someone from
the
company could see the issue in real time, issues with their products or
services could be resolved more efficiently.
So we’ve strategized a way to better assist you: enlisting the help of
representatives from companies whose products you use all the time. It’s our
sincere
pleasure to introduce Specialized Help. This new feature means that a trained
company representative is available to answer questions or help you tackle
issues with speed and in-depth solutions. Maybe you need help figuring out how
to use an unfamiliar product, or you might want to interact on a company’s
app or website while on the phone with their representative. With Specialized
Help, it’s easy to get in touch with businesses and organizations when you
encounter a challenge with their products or services. And as always, it’s
completely free.
The next time you update your Be My Eyes app, there will be a second button
added to the main screen to take you to the Specialized Help Menu. Clicking
“Specialized Help” will lead you to the list of companies with representatives
available to answer your call and assist you through a live video connection.
Each business profile will include descriptions of their services, hours of
operation, and supported languages.
Microsoft is first to join
Microsoft is the first company joining our platform to offer Specialized Help
and maintains their mission to empower every person on the planet to achieve
more. Included in that mission is a program aimed at offering free technical
support to the disability community – Microsoft Disability Answer Desk.
“Be My Eyes provides a new and innovative way for our customers to get
technical
support,” said Neil Barnett, Director Disability Answer Desk, Microsoft.
“With a simple tap, customers can access the Disability Answer Desk from their
phone to get the help they need with Microsoft products and services."
Be My Eyes is on a journey with Microsoft to help more people utilize
technology
as a means of empowerment to achieve more in their daily lives. Starting
today, Microsoft agents will be available through Be My Eyes Specialized Help
to
users in Australia, Canada, UK, Hong Kong, Ireland, India, Malaysia, New
Zealand, the Philippines, Singapore, South Africa and the United States
offering
assistance in English. If you need help with Windows or Office products
just give them a call.
Who Would You Like Us to Bring Onboard Specialized Help?
At the present moment, you have the option to contact Microsoft. Improving the
customer service experience takes time, rest assured, but more companies
from a variety of fields will join the Specialized Help platform soon. Your
feedback is of tremendous value to us. If there are businesses and organizations
that you may seek assistance from and would like them to a part of the
Specialized Help platform, please let us know, and we will do our best to
include
them. You can simply respond to this email or write us at <
mailto:info@xxxxxxxxxxxx>
info@xxxxxxxxxxxx.
It is our hope that Specialized Help will provide a better way to connect you
with businesses and organizations.
Best regards,
Hans Jørgen Wiberg, Be My Eyes Founder
Keep in touch, find us on:
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https://twitter.com/bemyeyes>
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https://www.youtube.com/channel/UCPz1J3Vl6ZZ_eMG5TK3YFwQ>
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https://www.instagram.com/bemyeyesapp/>
Questions or concerns? <
http://bemyeyes.com/what-is-be-my-eyes/>
Try our FAQ or contact our <
mailto:info@xxxxxxxxxxxx>
support team.