[TechAssist] Re: was I wrong with free trips, helping seniors?
- From: Phil Bader <tjanphyl@xxxxxxxxxxxxxxx>
- To: techassist@xxxxxxxxxxxxx
- Date: Wed, 13 Jul 2005 10:38:05 -0400
OK:
used working monitor...some blems: $25.00
Half-price for delivery/installation ; $25.00
-----------------------------------------
Total bill: * $50.00*
OR:...
price watch or Ebay:
used monitor as-is: $25.00
shipping/handling,(hope it makes it Ok) $25.00
----------------------------------------------------------
tptal out of pocket: *$50.00*
*Trying to help someone and getting kicked for doing it:..............*
*Priceless.*...................................................................................
;-)
Phil
Philip Bader
Jan Phyl TV Inc. (estab. 1976)
3420 Recker Hwy. Winter Haven, Fl. 33880
Fax (863) 299-8821
email: tjanphyl@xxxxxxxxxxxxxxx
personal/ alt. email: pbader@xxxxxxxxxxxxxxx
see our ad at:
http://jan-phyl-television-pc-monitor-service.9601288257006.worldpages-ads.com/
Al L wrote:
>Lindsey,
> Would they come to his house and hook it up for free?Please read the e
>mail again,all of it!
> Proves you either get a good buck or stay home, in my humble opinion.
>
>Al Leatherman
>224 RT. 46
>Mine Hill, NJ 07803
>973-361-5796
>WWW.ALS-TV.NET
>
>----- Original Message -----
>From: "Lindsey Altman" <athomeservice@xxxxxxxxxxxxx>
>To: <techassist@xxxxxxxxxxxxx>
>Sent: Wednesday, July 13, 2005 8:32 AM
>Subject: [TechAssist] Re: was I wrong with free trips, helping seniors?
>
>
>
>
>>Hi John,
>>
>> I hate to burst your bubble. They could have gotten a brand new one =
>>for
>>the price you got in it. Check out pricewatch.com and in the future a =
>>good
>>price for what you sold baring the scratches would probably be around
>>$25.00.
>>
>> HTH,
>> Lindsey =20
>>
>>Lindsey Altman
>>At Home Service Company
>>440 Cedar Ave.
>>Claxton, Georgia 30417
>>912-739-1019
>>athomeservice@xxxxxxxxxxxxx
>>
>>
>>-----Original Message-----
>>From: techassist-bounce@xxxxxxxxxxxxx
>>[mailto:techassist-bounce@xxxxxxxxxxxxx] On Behalf Of fremur01@xxxxxxxxx
>>Sent: Tuesday, July 12, 2005 9:31 PM
>>To: techassist@xxxxxxxxxxxxx
>>Subject: [TechAssist] Re: was I wrong with free trips, helping seniors?
>>
>>John,=20
>>
>>I had a recent monitor call that was quite an eye
>>opener. Recently I invested in a newer phone system
>>that screens and routes calls along with clearly
>>stating minimum on site service charges (which is $45
>>by the way) etc. Anyway, so I get a message one day
>>from this man who needed a monitor fixed. It was dead,
>>and belonged to his daughter.=20
>>
>>The message was along the lines of "My screen is dead
>>and I don't want to put over $45 in a monitor=85" So me
>>trying to at least follow-up spoke with him called and
>>explained that most pc monitors are not worth the
>>trouble to fix, especially if under 17". Trying to be
>>a good Samaritan I remembered having a few "test/spare
>>15" monitors" and offered to do a home service call
>>and swap out the old one for the $45 fee. He agreed to
>>that, got to his daughters house, (public housing by
>>the way)...installed the unit and removed the old one.
>>No complaints, he was rather pleased....
>>
>>It gets better...the other day his daughter calls with
>>a generic "I have a few questions...please give me a
>>call " message. Turns out this cheapskate was griping
>>because the screen had a few scratches and it was hard
>>for her to play games...Holy Moly!
>>
>>I practically gave them the monitor for free! What
>>would a tow-truck driver do if a stranded motorist ran
>>out of gas, he gives them a couple of gallons to get
>>vehicle started=85then have them gripe about whether it
>>was name brand gas=85
>>
>>Anyway, this last customer rubbed me the wrong way to
>>say the least. I've always heard that beggars can't be
>>choosey or something along those lines but that took
>>the cake. Techs, Go with your gut feeling in the
>>future when it comes to cheapskates. Let them know the
>>charge upfront and bill for your expertise!!
>>
>>Fred
>>MTS Electronics
>>Fayetteville, NC
>>fremur01@xxxxxxxxx
>>
>>
>>----- Original Message -----=20
>>
>>Phil and all,
>>
>>Let me relate an experience that has helped me
>>throughout the years...
>>
>>Several years ago I was called out to service a
>>customer's TV in the home.=20
>>It was an NAP C5 chassis with a stuck relay. Now
>>normally I would replace=20
>>the relay as I have found that cleaning them is a
>>temporary fix at best, but=20
>>this little old lady was giving me a sob story about
>>how broke she was, how=20
>>this was her only entertainment, how she could not
>>afford such an expensive=20
>>repair.... (we have all heard it)
>>
>>Reluctantly I removed the cover and cleaned the relay
>>contacts and restored=20
>>the set to proper operation and handed her the bill
>>for the service call=20
>>only after listening to her for 30 minutes(as I felt
>>sorry for her) . As=20
>>she was writing out her check, and entering it in her
>>checkbook, I noticed=20
>>her checking account balance was slightly over
>>$25,000.00 .
>>
>>No money? Cannot afford repair? Well....
>>
>>I learned then and there that it doesn't pay to feel
>>sorry for someone, and=20
>>I have since treated all customer's the same whether
>>they complain or not.=20
>>I give them the price, don't negotiate, and they can
>>accept it or I will=20
>>move on. When someone wants to negotiate, I tell them
>>that this is the=20
>>price, and the longer they keep me from doing my job
>>the more expensive the=20
>>repair will be. Do you think any other retailer will
>>waive or reduce=20
>>charges? I don't think so.
>>
>>You are ultimately responsible for your own destiny-=20
>>Be professional and=20
>>charge what the job is worth. In the long run, you
>>may get a reputation for=20
>>being "soft" and then you have to deal with those
>>customers all the time.=20
>>Remember, you do not know their situation nor do you
>>need to- treat every=20
>>one fairly and then you have nothing to worry about.
>>
>>JMHO
>>
>>John E. Wilkins Jr., CSM/A+
>>Home TV Service
>>3468 So. Main St.
>>Salt Lake City, Ut. 84115
>>
>>(801)486-5641
>>fax (801)467-2294
>>
>>jwilkinsjr@xxxxxxxxx
>>
>>Proud Member of NESDA since 2000- are you? Check
>>it out=20
>>http://www.nesda.com
>>
>>
>>.
>>----- Original Message -----=20
>>From: "Phil Bader" <tjanphyl@xxxxxxxxxxxxxxx>
>>To: "Techassist-B (private)" <repair@xxxxxxxxxxxxxxx>
>>Sent: Tuesday, July 12, 2005 1:58 PM
>>Subject: [TechAssist-B] was I wrong with free trips,
>>helping seniors?
>>
>>
>>
>>
>>>I guess I'm not really bitter because maybe he really
>>>
>>>
>>is hard up. But
>>
>>
>>>here's how the "test case" went:
>>>;-)
>>>Don't scold me,guys!
>>>As you know, I picked up a senior man's 25" TV at
>>>
>>>
>>lunch today.(waived
>>
>>
>>>the trip charges,collected the 39.00 shop fee)
>>>Sound, no pix.Sharp 25G-S60
>>>At shop, found just a line across screen.
>>>I found what I needed to fix it in parts. Vance has
>>>
>>>
>>them.
>>
>>
>>>$79.00 Basic shop labor + about 30.00 parts.
>>>109.60 + tax.
>>>basic labor + parts/shipping+ tax - deposit, trips
>>>
>>>
>>all free.
>>
>>
>>>Bal due $78.27, can have ready,delivered Thursday
>>>
>>>
>>noon.
>>
>>
>>>"Thursday! That long???"
>>>"Wow....that much! Do you take installments? Can I
>>>
>>>
>>make payments? I get
>>
>>
>>>paid the 1st of the month!"
>>>No,sir, we are a COD repair shop. If you want to
>>>
>>>
>>have us fix and hold it
>>
>>
>>>til the 1st of the month we will...
>>>"Ohhh No! I need it now! My web (internet) TV is on
>>>
>>>
>>that.I have emails!
>>
>>
>>>I need it now! two days? That long?"
>>>I said well, I am sensitive to seniors, thats why I
>>>
>>>
>>waived almost 40.00
>>
>>
>>>already, offered 48 hour service,too but I can't do
>>>
>>>
>>that AND finance
>>
>>
>>>you,sir .
>>>(He wants platinum service but has no money)
>>>"Well, I'll manage to get the money together
>>>
>>>
>>somehow... Just bring it
>>
>>
>>>Thursday... "
>>>See what I got into?
>>>Maybe I am looking at it all wrong.
>>>Phil
>>>
>>>--=20
>>>
>>>Philip Bader
>>>Jan Phyl TV Inc. (estab. 1976)
>>>3420 Recker Hwy. Winter Haven, Fl. 33880
>>>Fax (863) 299-8821
>>>email: tjanphyl@xxxxxxxxxxxxxxx
>>>see our ad at:
>>>
>>>
>>>
>>http://jan-phyl-television-pc-monitor-service.9601288257006.worldpages-ad=
>>s.c
>>om/
>>
>>
>>
>>
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