[TechAssist] Re: remote
- From: "J Silverman" <greentron@xxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Thu, 22 Jul 2004 17:27:37 -0400
Why would they be referring customers to us if we were not authorized? We
used to have contracts with over 50 brand names and a bunch of third party
contract administrators. Sometimes the third party would be supporting a
brands warranty service and we would not find out until a referral appeared,
so we might have been authorized through one of those without our knowledge.
In any case I had told the customer that Memcorp would not pay without a POP
or special authorization and she said that they were going on a trip shortly
and needed the gadget to keep the kids sedated and she would pay if they
didnt. I faxed and emailed Memcorp about it several times but no reply. It
might be a good idea not to get in too deep with them until you see some
warranty checks arriving.
Jerry Silverman
Greentron Inc
4 Newland Ave
Greenville SC 29609
Fax/Phone 864 232 3889
mail to: greentron@xxxxxxx
----- Original Message -----
From: "Technotronic Dimensions" <steve@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Thursday, July 22, 2004 1:43 PM
Subject: [TechAssist] Re: remote
> When I signed up they Faxed me back a Service Center Number they assigned.
I
> would not accept a Job W-O a Svc. Center Number for any Brand.
> Sounds like you need to get that 1st, because without it, you arent even
in
> their System. Also, Techniclly, they ought not be refering anyone to you
> until you have that number.
>
> When I called, the Guy I spoke with there sounded Very young, and he said
> the Service Concept is a New thing they recently put into place, and he
did
> his best to answer all quastions Posed......so perhaps have some patience
> considering these Factors, and maybe you can make some progress.
>
> Also, its a Good Rule to never take in a Job WO the POP. I only do 2 In
> Warranty Brands, and my rule is if Cust has no POP - then we cant take in
> the item. I dont know if you do any in Warranty work, but if you dont
follow
> their Procedures, you risk losing or Further Delaying Payment. Alot of
them
> use the same basic Concepts.
>
> Steve Hearns
> Technotronic Dimensions, NY [USA]
> WWW.TECHNOTRONIC-DIMENSIONS.COM
> 1-877-817-9885 (Voice / Fax Toll Free - US Only)
>
>
> ----- Original Message -----
> From: "J Silverman" <greentron@xxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Thursday, July 22, 2004 12:57 PM
> Subject: [TechAssist] Re: remote
>
>
> Does anyone have problems with Memorex? They keep referring people to us
for
> warranty service. I wasnt sure what they wanted us to do without
literature
> or parts so I faxed them and they sent a contract form and a rate sheet
> which I signed and faxed back. Then they referred someone with a gift item
> and no POP so I faxed and emailed them several times for authorization but
> they never replied. Finally I repaired the item and sent Memcorp a bill
with
> a note saying we dont know what our service center number is and they have
> never replied, paid, or rejected the claim. We still get the referral
calls
> and I have to tell the people that we cannot service their stuff. Is this
> one of those places where your calls, faxes, and emails get transferred to
> India or someplace and the people dont know what to do about anything out
of
> the ordinary?
> Jerry Silverman
> Greentron Inc
> 4 Newland Ave
> Greenville SC 29609
> Fax/Phone 864 232 3889
> mail to: greentron@xxxxxxx
> ----- Original Message -----
> From: "Technotronic Dimensions" <steve@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Wednesday, July 21, 2004 6:02 PM
> Subject: [TechAssist] Re: remote
>
>
> >
> > We recently became an Authorized Memorex Video Service Center - but so
Far
> > have not had any calls on them nor had to order any Parts. Check Here:
> >
> > http://www.memcorpinc.com/EN/high_resolution/video_television2.htm
> >
> >
> >
> > Steve Hearns
> > Technotronic Dimensions, NY [USA]
> > WWW.TECHNOTRONIC-DIMENSIONS.COM
> > 1-877-817-9885 (Voice / Fax Toll Free - US Only)
> >
> >
> >
> > ----- Original Message -----
> > From: "Andrew Rose" <badandy2@xxxxxxxxxxxxx>
> > To: <techassist@xxxxxxxxxxxxx>
> > Sent: Tuesday, July 20, 2004 12:34 PM
> > Subject: [TechAssist] remote
> >
> >
> > need a remote for memorex mt2551 any one know where I can get one tia
> > Andrew Rose Action TV. Holbrook ny.
> >
> >
>
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