[TechAssist] Re: computer works on DSL internet but not Rogers cable internet [UPDATE]
- From: Gary McCartney <gary@xxxxxxxxxxx>
- To: techassist@xxxxxxxxxxxxx
- Date: Wed, 04 Feb 2004 13:32:08 -0500
No router involved here. The router I mentioned was on a previous job
that went ok. I did unplug the cable modem a number of times to reset
but that didn't help. As soon as I used a D-Link network card, the
internet was operational without any further adjustments to any
settings.
Gary McCartney
McCartney Electronics
Guelph Ontario Canada
Est. 1984
email: gary (at) number63.ca
becyn wrote:
>
> You need to reset (power) the router and the modem so that they will
> reaquire an appropriate IP address.
> You may also nees to run winipcfg on the computer as well. I assume that you
> installed the approprite drivers and followed the router mfr proceedures?
>
> The network stuff IS NOT plug 'n play!!
>
> Jim McVey
> McVey Alltronix
> 327 Broadway
> Newburgh Ny 12550
> ph: 845 561 8383
> fx: 845 561 9017
> Consumer electronics &
> computer service.
> Factory authorized for
> over twenty brands.
>
> ----- Original Message -----
> From: "Gary McCartney" <gary@xxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Wednesday, February 04, 2004 1:18 AM
> Subject: [TechAssist] Re: computer works on DSL internet but not Rogers
> cable internet [UPDATE]
>
> > Don't know, David. I would of liked to be able to experiment more with
> > this setup but time ran out and I don't have cable internet here at my
> > shop, just DSL. The only other experience I have with connecting cable
> > internet was through a Linksys router but there was no problem with the
> > internet before the router was connected.
> >
> >
> >
> >
> >
> > Gary McCartney
> >
> > McCartney Electronics
> > Guelph Ontario Canada
> > Est. 1984
> > email: gary (at) number63.ca
> >
> >
> >
> >
> >
> >
> > David Lessard wrote:
> > >
> > > Gary,
> > >
> > > Now I've heard it all. Rogers uses the MAC address from the NIC (network
> > > interface card) to confirm who is allowed to access their server. The
> > > odds of both the built-in NIC and the Realtek MAC's being banned for
> > > whatever reason from Rogers's server is not likely the problem but a
> > > possibility. I've setup both Realtek and Dlink NICs on Rogers in Ottawa
> > > with no problems before. A NIC is a NIC is a NIC, however you proved
> > > that this is not the case, this is a very interesting and unusual
> > > situation that's got me quite curious. If I find anything I'll be glad
> > > to share. Good work Gary, I hope you charged the customer well.
> > >
> > > David Lessard
> > >
> > > Alexandria Electronics
> > > 50 Harrison Street
> > > Alexandria, Ontario
> > > K0C-1A0
> > >
> > > mr_fixit@xxxxxxxxxxxx
> > >
> > >
> > > -----Original Message-----
> > > From: techassist-bounce@xxxxxxxxxxxxx
> > > [mailto:techassist-bounce@xxxxxxxxxxxxx] On Behalf Of Gary McCartney
> > > Sent: Tuesday, February 03, 2004 7:14 PM
> > > To: techassist@xxxxxxxxxxxxx
> > > Subject: [TechAssist] Re: computer works on DSL internet but not Rogers
> > > cable internet [UPDATE]
> > >
> > > Over the weekend I went to the customers home to work on this problem.
> > > First I setup the cable modem to work on another computer to verify that
> > > the modem was functioning ok, which it was. Then I removed the network
> > > card (built-in SIS -900) from the Win XP device manager and rebooted.
> > > That made no difference. I also checked all the network settings and
> > > compared with how Rogers wanted it setup. Then I added a separate
> > > network card in the system. This was a Realtek card. Internet was still
> > > not accessible. Then finally I installed a D-Link network card and
> > > instantly the internet was operating at full speed. Dos anyone know what
> > > the differences are in these network (LAN) cards? Can they be setup to
> > > work with cable internet? Not for this job because I'm leaving it as is
> > > not for future reference.
> > >
> > > Thanks to everyone who replied.
> > >
> > > Gary McCartney
> > >
> > > McCartney Electronics
> > > Guelph Ontario Canada
> > > Est. 1984
> > > email: gary (at) number63.ca
> > >
> > > My last update:
> > >
> > > Both the DSL and the cable modems are external to the computer, either
> > > one connects to the computer via the network (LAN) interface on the
> > > computer. The cable company is claiming that the network interface in
> > > the computer is not functioning properly, even though it works perfectly
> > > fine on DSL. I hope this clears up any confusion.
> > >
> > > Gary McCartney
> > >
> > > McCartney Electronics
> > > Guelph Ontario Canada
> > > Est. 1984
> > > email: gary (at) number63.ca
> > >
> > > George wrote:
> > > >
> > > > I must be missing something here, is a cable modem in line? I have
> > > Adelphia
> > > > Cable with modem that was connected, in my case, to the USB port.
> > > Upgraded
> > > > to wireless LAN system recently but still needed the modem.
> > > >
> > > > George
> > > > Afana Electronics
> > > > Moreno Valley, CA
> > > >
> > > > ----- Original Message -----
> > > > From: "Gary McCartney" <gary@xxxxxxxxxxx>
> > > > To: <techassist@xxxxxxxxxxxxx>
> > > > Sent: Tuesday, January 27, 2004 4:35 PM
> > > > Subject: [TechAssist] computer works on DSL internet but not Rogers
> > > cable
> > > > internet
> > > >
> > > > > I just sold a computer to a customer who has cable internet and they
> > > > > can't get the network connection to work. I have Bell Sympatico DSL
> > > and
> > > > > the network interface works fine on the same computer.
> > > > >
> > > > > Rogers is the cable company and the customer has been on the phone
> > > with
> > > > > 4 different cable techs who go through all the settings, etc. with
> > > the
> > > > > customer and they all claim the network card in the computer is the
> > > > > problem. Apparently it's something to do with having no IP address
> > > or
> > > > > whatever, but this coming to me third hand from my unknowedgable
> > > > > customer. I haven't had a chance to go to the customers home and
> > > talk to
> > > > > the cable techs myself.
> > > > >
> > > > > I don't understand if the network card (which happens to be built on
> > > the
> > > > > motherboard) works fine on DSL, why it shouldn't work ok with cable.
> > > The
> > > > > motherboard is an ECS (Elitegroup Computer Systems) but I don't
> > > remember
> > > > > the model number off hand. The operating system is Windows XP Home.
> > > > > Could it be the network (LAN) driver is not set up right for cable?
> > > > > Should I remove the driver and reinstall it? XP network settings not
> > > > > right?
> > > > >
> > > > >
> > > > > Am I the one who is responsible for getting this working when it
> > > does
> > > > > work in my shop on DSL? My reasoning is that the network card does
> > > work
> > > > > yet I have to go to the customers home and spend who knows how long
> > > on
> > > > > the phone just to hear them tell me the card don't work right. I
> > > could
> > > > > install a separate network card, but I want to get to the bottom of
> > > this
> > > > > problem.
> > > > >
> > > > > Thanks for any help.
> > > > > --
> > > > >
> > > > >
> > > > >
> > > > >
> > > > > Gary McCartney
> > > > >
> > > > > McCartney Electronics
> > > > > Guelph Ontario Canada
> > > > > Est. 1984
> > > > > email: gary (at) number63.ca
> > > > >
> > > > >
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