[TechAssist] Re: computer works on DSL internet but not Rogers cable internet [UPDATE]
- From: "David Lessard" <mr_fixit@xxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Tue, 3 Feb 2004 20:25:01 -0500
Gary,
Now I've heard it all. Rogers uses the MAC address from the NIC (network
interface card) to confirm who is allowed to access their server. The
odds of both the built-in NIC and the Realtek MAC's being banned for
whatever reason from Rogers's server is not likely the problem but a
possibility. I've setup both Realtek and Dlink NICs on Rogers in Ottawa
with no problems before. A NIC is a NIC is a NIC, however you proved
that this is not the case, this is a very interesting and unusual
situation that's got me quite curious. If I find anything I'll be glad
to share. Good work Gary, I hope you charged the customer well.
David Lessard
Alexandria Electronics
50 Harrison Street
Alexandria, Ontario
K0C-1A0
mr_fixit@xxxxxxxxxxxx
-----Original Message-----
From: techassist-bounce@xxxxxxxxxxxxx
[mailto:techassist-bounce@xxxxxxxxxxxxx] On Behalf Of Gary McCartney
Sent: Tuesday, February 03, 2004 7:14 PM
To: techassist@xxxxxxxxxxxxx
Subject: [TechAssist] Re: computer works on DSL internet but not Rogers
cable internet [UPDATE]
Over the weekend I went to the customers home to work on this problem.
First I setup the cable modem to work on another computer to verify that
the modem was functioning ok, which it was. Then I removed the network
card (built-in SIS -900) from the Win XP device manager and rebooted.
That made no difference. I also checked all the network settings and
compared with how Rogers wanted it setup. Then I added a separate
network card in the system. This was a Realtek card. Internet was still
not accessible. Then finally I installed a D-Link network card and
instantly the internet was operating at full speed. Dos anyone know what
the differences are in these network (LAN) cards? Can they be setup to
work with cable internet? Not for this job because I'm leaving it as is
not for future reference.
Thanks to everyone who replied.
Gary McCartney
McCartney Electronics
Guelph Ontario Canada
Est. 1984
email: gary (at) number63.ca
My last update:
Both the DSL and the cable modems are external to the computer, either
one connects to the computer via the network (LAN) interface on the
computer. The cable company is claiming that the network interface in
the computer is not functioning properly, even though it works perfectly
fine on DSL. I hope this clears up any confusion.
Gary McCartney
McCartney Electronics
Guelph Ontario Canada
Est. 1984
email: gary (at) number63.ca
George wrote:
>
> I must be missing something here, is a cable modem in line? I have
Adelphia
> Cable with modem that was connected, in my case, to the USB port.
Upgraded
> to wireless LAN system recently but still needed the modem.
>
> George
> Afana Electronics
> Moreno Valley, CA
>
> ----- Original Message -----
> From: "Gary McCartney" <gary@xxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Tuesday, January 27, 2004 4:35 PM
> Subject: [TechAssist] computer works on DSL internet but not Rogers
cable
> internet
>
> > I just sold a computer to a customer who has cable internet and they
> > can't get the network connection to work. I have Bell Sympatico DSL
and
> > the network interface works fine on the same computer.
> >
> > Rogers is the cable company and the customer has been on the phone
with
> > 4 different cable techs who go through all the settings, etc. with
the
> > customer and they all claim the network card in the computer is the
> > problem. Apparently it's something to do with having no IP address
or
> > whatever, but this coming to me third hand from my unknowedgable
> > customer. I haven't had a chance to go to the customers home and
talk to
> > the cable techs myself.
> >
> > I don't understand if the network card (which happens to be built on
the
> > motherboard) works fine on DSL, why it shouldn't work ok with cable.
The
> > motherboard is an ECS (Elitegroup Computer Systems) but I don't
remember
> > the model number off hand. The operating system is Windows XP Home.
> > Could it be the network (LAN) driver is not set up right for cable?
> > Should I remove the driver and reinstall it? XP network settings not
> > right?
> >
> >
> > Am I the one who is responsible for getting this working when it
does
> > work in my shop on DSL? My reasoning is that the network card does
work
> > yet I have to go to the customers home and spend who knows how long
on
> > the phone just to hear them tell me the card don't work right. I
could
> > install a separate network card, but I want to get to the bottom of
this
> > problem.
> >
> > Thanks for any help.
> > --
> >
> >
> >
> >
> > Gary McCartney
> >
> > McCartney Electronics
> > Guelph Ontario Canada
> > Est. 1984
> > email: gary (at) number63.ca
> >
> >
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