[TechAssist] Re: Zenith Service Information
- From: "Gregory Smith" <gaserv@xxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Wed, 6 Jul 2005 15:10:00 -0500
Hi Chris,
I have sold about 350 of these sets to a local school district &
luckily I have had very few issues with them. The lastest issues I have had
have been with 3 sets having bad yokes & Zenith parts saying that the yokes
are molded yokes & the CRT's had to be purchased for yoke replacement,
bull****. The school district had me order the CRT's that I sold them at
cost. To make a long story short, the 3 CRT's could not be converged (thats
the purpose of molded yokes) so I am in the process of returning the CRT's.
As far as the service manual, being we are ASC I downloaded a manual &
fowarded it to them. Ever who the district bought them from should be able
to do the same. As far as another manufacturer, I don't think anyone else
makes a comparible product. I've got names & numbers of field service guys,
customer service, & the boss in parts. Greg
Gregory B. Smith
G & A Electronic Services
2521 N. Laurent
Victoria, TX 77901
Ph. 361-575-1998
gaserv@xxxxxxx
----- Original Message -----
From: "Christopher Barnak" <cbarnak@xxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Wednesday, July 06, 2005 2:29 PM
Subject: [TechAssist] Zenith Service Information
>
> Thanks Bob, Bob, Jerry, Philp, Wayne, Walter, and all others who
> responded to the post I made about Zenith prints being unavailable
> to non-ASC's.
>
> Our school system has been purchasing Zenith 27 and 32 inch
> TV's since 1998. These are all computer ready, commercial
> Hospital/Hotel type sets that can be controlled from our Media
> Centers.
> We have over 500 sets !
>
> Word has already gotten back to our purchasing people and Zenith's
> answer is for us to become a ASC for Zenith, but only for our sets.
> I think this is the end of our School System purchasing LG products.
>
> I already consider Zenith's products and support to be the pitts,
> but, I am also concerned that this may be a trend, and unless
> you are a ASC, you will not be able to get service info for a specific
> brand. To me, a service manual, is a part. And should be available
> to ANYONE. I was an independent for 20 years, and I know how
> difficult it can be to get good manufacturer support. But I never
> had any company refuse to sale me a service manual (if they had it)
> until now !
>
> Yes, most of our sets consist of a small signal board, large signal
> board
> input function board, and picture tube with yoke. I have had each to
> go bad at one time or another. Prints WERE available until this year.
>
> This is a great list, and I thank you guys very much. But, if I make
> it hard on our top dogs, then, and only then will they take action.
>
> Don't respond to me on the list, as I don't want to add to email
> congestion. I'll let you guys know when I have a specific technical
> issue.
>
> Thanks Again !!!!!!
>
>
> Christopher Barnak, CET
> Norfolk Public Schools
> Electronics Maintenance
> 966 Bellmore Ave.
> Norfolk, Va. 23504
>
> Phone 757 628 3385
> Fax 757 628 3392
> cbarnak@xxxxxxxxxxxxx
>
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