Ken here is the link on their page. http://www.samsungusa.com/cgi-bin/nabc/support/faq/b2c_faq_detail.jsp?BV_Ses sionID=@@@@0249574472.1002677108@@@@&BV_EngineID=dadccedeejmmbedjcfcffcggm.0 &faqOid=124948¤tCategoryPath=%2fAudio+and+Video%2fTV&f_select=9in. to 36in. Television or http://www.samsungusa.com/cgi-bin/nabc/support/b2c_support_gate.jsp?BV_Sessi onID=@@@@0249574472.1002677108@@@@&BV_EngineID=dadccedeejmmbedjcfcffcggm.0&p rod_path=%2fAudio+and+Video%2fTV Select 9-36" TV's Tips actually says Try resetting the TV using these steps: with 'Factory Test' on the screen, press 'Erase' on the remote control, the TV should turn off, leave it off and unplug it for at least 8 hours. If problem is still present, service is required. or Try resetting the TV using these steps: with 'Factory Test' on the screen, press 'Erase' on the remote control, the TV should turn off, leave it off and unplug it for at least 8 hours. If problem is still present, service is required. Jeff Stielau Shoreline Electronics Repair 125 Beechtree Lane Westbrook,CT 06498 860-399-1861 Voice 860-664-3535 Fax jstielau@xxxxxxxx ----- Original Message ----- From: <gulftech@xxxxxxxx> To: <techassist@xxxxxxxxxxxxx> Sent: Tuesday, October 09, 2001 9:27 PM Subject: [TechAssist] Re: Update: Samsung TV/VCR, TVN5054, "Factory" on screen > > Monte, > > Thanks. Will let all know when (if) I get it fixed. > > Ken > > --------------- > > On Tue, 9 Oct 2001 14:45:48 -0700 "DOCVIDEO" <DOCVIDEO@xxxxxxxxxx> > writes: > > > > SAMSUNG 800-634-8276 > > 201-691-6200 > > FAX 800-248-0498 > > MONTE MONCRIEF > > BAKERSFIELD, CA. > > DOCVIDEO@xxxxxxxxxx > > ----- Original Message ----- > > From: <gulftech@xxxxxxxx> > > To: <techassist@xxxxxxxxxxxxx> > > Sent: Tuesday, October 09, 2001 2:12 PM > > Subject: [TechAssist] Update: Samsung TV/VCR, TVN5054, "Factory" on > > screen > > > > > > > > Last week I wrote about problem with the word "Factory" on the > > screen in > > red letters all the time. (See post below.) > > > > Got a few suggestions, but have not solved the problem. I did learn > > how > > to get into the service menu, so will pass that along. With power > > off, > > press Mute-1-8-2-Power On. > > > > Any more ideas appreciated, or a phone number for Samsung. > > > > Thanks, > > > > > > Ken Smith > > Gulf Technical Services > > 3034 Gulf Breeze Parkway > > Gulf Breeze, FL 32561 > > 850-934-8324 (Voice) 850-932-0819 (Fax) > > > > ----------------------- > > > > > > On Mon, 1 Oct 2001 17:11:13 -0500 GulfTech@xxxxxxxx writes: > > > Friends, > > > > > > The Samsung combo works fine except it has the word FACTORY in red > > > letters in the middle of the screen. If the channel is changed, > > it > > > goes away, but returns in a few seconds. > > > > > > This set may be made for other countries. Has two round pins for > > > A/C input and operates on 100-240 VAC, 50 or 60 Hz. > > > > > > Does anyone know how I can remove FACTORY from the screen? > > > > > > > > > Ken Smith > > > Gulf Technical Services > > > 3034 Gulf Breeze Parkway > > > Gulf Breeze, FL 32561 > > > 850-934-8324 (Voice) 850-932-0819 (Fax) > > ________________________________________________________________ > > GET INTERNET ACCESS FROM JUNO! > > Juno offers FREE or PREMIUM Internet access for less! > > Join Juno today! For your FREE software, visit: > > http://dl.www.juno.com/get/web/. > > Help make your TechAssist online repair tips > > database better! Submit your fixes here: > > http://www.circuitwork.com/techassist/tip/#tips > > To unsubscribe write to: > > techassist-request@xxxxxxxxxxxxx > > with unsubscribe in the subject line. > > > > Help make your TechAssist online repair tips > > database better! Submit your fixes here: > > http://www.circuitwork.com/techassist/tip/#tips > > To unsubscribe write to: > > techassist-request@xxxxxxxxxxxxx > > with unsubscribe in the subject line. > > ________________________________________________________________ > GET INTERNET ACCESS FROM JUNO! > Juno offers FREE or PREMIUM Internet access for less! > Join Juno today! For your FREE software, visit: > http://dl.www.juno.com/get/web/. > Help make your TechAssist online repair tips > database better! Submit your fixes here: > http://www.circuitwork.com/techassist/tip/#tips > To unsubscribe write to: > techassist-request@xxxxxxxxxxxxx > with unsubscribe in the subject line. > Help make your TechAssist online repair tips database better! Submit your fixes here: http://www.circuitwork.com/techassist/tip/#tips To unsubscribe write to: techassist-request@xxxxxxxxxxxxx with unsubscribe in the subject line.