Turns out this is a known issue with these. Bad tactile switches on the customer buttons at front of chassis. Use toshiba switches, as tech said they are a bit different from general replacements. Order part# 23344443. This part number is for the individual switch. need seven. When referring to parts orders use the model 36A43. Phil Bader -- Philip Bader Jan Phyl TV Inc. (estab. 1976) 3420 Recker Hwy. Winter Haven, Fl. 33880 Fax (863) 299-8821 email: tjanphyl@xxxxxxxxxxxxxxx ----------------------------------------------------------------------------- This Email List is Public. Remove: http://www.tech-assist.org/remove.htm Set Vacation mailto:ecartis@xxxxxxxxxxxxx?subject=set%20techassist%20vacation Lost Password: http://www.tech-assist.org and select "Login Problems?". Email Archives: //www.freelists.org/archives/techassist/