In case anyone wants to know... After Ty directed me to the site zip file on this camera (THANKS!), I was able to find the problem. Between the tip file and the exploded view diagram I found that Item 765 (pressure roller arm) was very slightly bent , perhaps 3mm. After making it parallel to the pinch roller, everything worked fine. Jim McVey McVey Alltronix 327 Broadway Newburgh Ny 12550 ph: 845 561 8383 fx: 845 561 9017 Consumer electronics & computer service. Factory authorized for over twenty brands. ***************************************************************************** Classifieds! Buy or Sell! http://sell.tech-assist.org The Tech Address Book: http://www.tech-assist.org/secure/tip/contact.htm Add a Repair Tip Here, or Change/Remove your Email Address: http://www.tech-assist.org/secure/tip/main.htm Lost Password: http://www.tech-assist.org and select "Lost your Login Info?". Email Archives: //www.freelists.org/archives/techassist/