[TechAssist] Re: ServicePower Field Service Solutions Urgent News
- From: Phil Bader <tjanphyl@xxxxxxxxxxxxxxx>
- To: techassist@xxxxxxxxxxxxx
- Date: Thu, 05 May 2005 11:51:00 -0400
One thing I thought I read was after the warranty period was done and
you are doing COD work, they can still dictate your "private "rates on
these out of warranty jobs. Who do they think they are when their wallet
isn't in the picture?
Phil Bader
Philip Bader
Jan Phyl TV Inc. (estab. 1976)
3420 Recker Hwy. Winter Haven, Fl. 33880
Fax (863) 299-8821
email: tjanphyl@xxxxxxxxxxxxxxx
markbrock wrote:
>looks like service bench, which works pretty good, the only draw back to
>these is you may not have any contact with the customer him/herself, and
>will rely on them remembering the date scheduled for service call, and if
>they are not home or forget you don't get paid. but its the future boys and
>girls, you might as well get on the train or get left at the station for
>some other whippersnapper to do it. sure wish I had dsl, its horribly slow
>without it.
>Brock Electronics
>R.R.4 box 237
>5208 cr.3385
>Independence Ks. 67301
>620-331-0235
>fax 331-7191
>
>markbrock@xxxxxxxxxxxxx
>Zenith*Philips*Peavey*Fender*Crate
>we work on all brands,makes,models
>of anything that plugs in the wall
>----- Original Message -----
>From: "Electric Medic" <info@xxxxxxxxxxxxxxxxx>
>To: <techassist@xxxxxxxxxxxxx>
>Sent: Wednesday, May 04, 2005 5:23 PM
>Subject: [TechAssist] ServicePower Field Service Solutions Urgent News
>
>
>
>
>>Anybody know what all this is about? See email below:
>>
>>Perry Bower
>>Electric Medic
>>"It's Cheaper to Keep Her"
>>http://www.electricmedic.com
>>3850 Washington Road Suite 4C
>>Martinez, Georgia 30907
>>Phone: 706-8MEDIC4 (863-3424)
>>Phone: 706-863-3474
>>Fax: 706-863-2316
>>mailto:info@xxxxxxxxxxxxxxxxx
>>
>>
>>Hello!
>>
>>Several appliance and consumer electronics manufacturers will soon begin
>>using
>>ServicePower's Field Service Solutions ("FSS") scheduling and dispatch
>>software.
>>
>>This software enables them to send work orders directly to your company
>>
>>
>via
>
>
>>the
>>web, and ultimately to pay your claims more quickly!
>>
>>There is no software or licensing to buy; if you can access the web, you
>>
>>
>can
>
>
>>get dispatches from FSS.
>>
>>FSS, (formerly Keyprestige, Inc.) will send work directly to you on behalf
>>of
>>these manufacturers, as well as ourselves, soon.
>>
>>Some of the benefits of the technology FSS offers are:
>>Standard Job Portal - All OEMs on the FSS system dispatch work via the FSS
>>portal. It gives you the power of a singe point of entry for all jobs
>>
>>
>from
>
>
>>those OEMs, via a communication method you select.
>>
>>Consumer Ease of Scheduling - One call gives the customer an appointment
>>with a
>>high confidence level they won't be missed. The time you currently spend
>>scheduling with the consumer is eliminated.
>>
>>Call Taking Simplification - Call center representatives have a clear, up
>>
>>
>to
>
>
>>the minute line of sight to which appointments that you truly have open
>>
>>
>and
>
>
>>available.
>>
>>Servicer Dispatch Management - The chore of trying to "make it all fit" is
>>greatly reduced. You tell us how many jobs to book on your behalf, and
>>
>>
>when!
>
>
>>Route Optimization - The artificial intelligence optimizer provides the
>>
>>
>most
>
>
>>efficient call routing possible, once all of your calls are handled
>>
>>
>through
>
>
>>FSS.
>>
>>Reduced Turn Around Time on Claims - Claim information is pre-populated in
>>the
>>KeyPrestige ClaimWorks system. There is no need to retype it, therefore,
>>reducing submission errors and rejections! Just add the parts and labor
>>details
>>and press the submit button. Your claim is processed!
>>
>>To get this process started, you will receive a test email on Thursday,
>>05/05/05. Please click on the "ACCEPT" button within the email to ensure
>>that
>>you may receive email dispatches from us correctly. You may also log on to
>>the
>>FSS portal, at http://FSS.ServicePower.com, using your KeyPrestige login
>>
>>
>ID
>
>
>>and
>>password to access your dispatches.
>>
>>You will begin receiving all of your dispatches via the FSS web portal, at
>>http://FSS.ServicePower.com, this summer from several job sources.
>>
>>We have set up several training sessions to show you how to retrieve your
>>online
>>dispatches. An email will be sent later confirming the time and website
>>address
>>of the training sessions.
>>
>>Please direct questions to FSShelp@xxxxxxxxxxxxxxxx or call 866-892-4377,
>>extension 217.
>>
>>--------------------------------------------------------------------------
>>
>>
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