[TechAssist] Re: ServicePower Field Service Solutions Urgent News
- From: Al L <alleathe@xxxxxxxxxxxxx>
- To: techassist@xxxxxxxxxxxxx
- Date: Fri, 06 May 2005 13:16:59 -0400
Hi Bruce,
HTHAY? Did you see the forwarded copy of the VPEA letter? Randy Whitehead
and Bill Sims are big in NSA, apparently. Time will tell.
Al Leatherman
224 RT. 46
Mine Hill, NJ 07803
973-361-5796
WWW.ALS-TV.NET
----- Original Message -----
From: "Bruce Tiedeman" <btied@xxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Friday, May 06, 2005 8:30 AM
Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent News
> Al, I am sure you know who this mystery man is?. Just curious. I am not up
> on the politics as you are. I understand the problem and am sure the
> majority of use agree with not helping these people cut our throat. Like
> the
> service guy (no longer in business) that put an add in the paper
> advertising
> his repair service, the problem was he copied my add word for word then
> used to call me for help. ( He got none) and didn't last long in the
> business only a couple of years.
> thanks
> Bruce.
>
>
> ----- Original Message -----
> From: "Al L" <alleathe@xxxxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Thursday, May 05, 2005 2:09 PM
> Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent News
>
>
>> Sounds good to me! Thanks!
>>
>> Al Leatherman
>> 224 RT. 46
>> Mine Hill, NJ 07803
>> 973-361-5796
>> WWW.ALS-TV.NET
>>
>> ----- Original Message -----
>> From: "Jim Myers" <jr.myers@xxxxxxxxxxx>
>> To: <techassist@xxxxxxxxxxxxx>
>> Sent: Thursday, May 05, 2005 12:55 PM
>> Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent
>> News
>>
>>
>>>I think some may have the wrong idea, this is nothing more than an
>>> improvement to the Key Prestige system to work more like Service Bench.
>>> They support the independent service shops by dispatching work to us.
>>> Yes they do schedule the calls but we never go without making personal
>>> contact with the customer and we can reschedule if we need to. We can
>>> also reject the call if we don't want it but they only dispatch a call
>>> to us if it is within a service area defined by us. The rates are still
>>> between the manufacturer or the 3rd party contractor and the servicer.
>>> ServiceBench and KPI streamline the billing process by having one system
>>> for many manufacturers and contract companies as well as steering
>>> service calls to the local service shop best suited to handle the job.
>>> If the customer has no warranty and no extended warranty then they are
>>> free to use any servicer they want. Those shops who opt out of doing
>>> warranty work will not reap the benefits by their own choice.
>>>
>>>
>>> ********************************
>>> Since 1972 *
>>> Jim Myers *
>>> Telrad Electronics *
>>> Fort Wayne Indiana *
>>> ********************************
>>>
>>>
>>> Al L wrote:
>>>> I agree with everything you said,am doing that, BUT there are people
>>>> that
>>>> are out to kill the independent for their own selfish benefit,and I
>>>> won't
>>>> help them do it. I have no trouble competing,with the help of my e
>>>> friends.
>>>> I also fel we will do well again,after the inefficient,wastful,huge
>>>> outfits
>>>> are gone,and the sooner the better.
>>>>
>>>> Al Leatherman
>>>> 224 RT. 46
>>>> Mine Hill, NJ 07803
>>>> 973-361-5796
>>>> WWW.ALS-TV.NET
>>>>
>>>> ----- Original Message -----
>>>> From: "Leonard Caillouet" <lcaillo@xxxxxxxxxxxx>
>>>> To: <techassist@xxxxxxxxxxxxx>
>>>> Sent: Thursday, May 05, 2005 8:31 AM
>>>> Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent
>>>> News
>>>>
>>>>
>>>>
>>>>>I am more interested in focusing on things that I can do to be better
>>>>>at
>>>>>what I do and become more efficient and productive than bitching and
>>>>>moaning
>>>>>about the direction of the industry. Find a niche where your skills
>>>>>are
>>>>>useful, then do everything you can to make sure that you have options
>>>>>if
>>>>>things change.
>>>>>
>>>>>Now, isn't this topic more appropriate for the chat list?
>>>>>
>>>>>Leonard Caillouet
>>>>>Electronics World
>>>>>1261 NW 76 Blvd
>>>>>Gainesville, FL 32606
>>>>>352-332-5608
>>>>>FAX 352-332-5668
>>>>>
>>>>>----- Original Message -----
>>>>>From: "Al L" <alleathe@xxxxxxxxxxxxx>
>>>>>To: <techassist@xxxxxxxxxxxxx>
>>>>>Sent: Thursday, May 05, 2005 8:23 AM
>>>>>Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent
>>>>>News
>>>>>
>>>>>
>>>>>I am willing to do anything necessary to prevent "National Service"
>>>>>from
>>>>>happening,or at least keep it in check.How about you guys?
>>>>>
>>>>>Al Leatherman
>>>>>224 RT. 46
>>>>>Mine Hill, NJ 07803
>>>>>973-361-5796
>>>>>WWW.ALS-TV.NET
>>>>>
>>>>>----- Original Message -----
>>>>>From: "William Rayburn" <premtech@xxxxxxxxxxxxxx>
>>>>>To: <techassist@xxxxxxxxxxxxx>
>>>>>Sent: Wednesday, May 04, 2005 11:50 PM
>>>>>Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent
>>>>>News
>>>>>
>>>>>
>>>>>
>>>>>>You're safe Perry... for now anyway.. :)
>>>>>>
>>>>>>William H. Rayburn, CET
>>>>>>NESDA Member
>>>>>>Premium Technologies
>>>>>>PO Box 442
>>>>>>Long Beach, Wa. 98631
>>>>>>(360) 642-4993
>>>>>>email: premtech@xxxxxxxxxxxxxx
>>>>>>----- Original Message -----
>>>>>>From: "Electric Medic" <info@xxxxxxxxxxxxxxxxx>
>>>>>>To: <techassist@xxxxxxxxxxxxx>
>>>>>>Sent: Wednesday, May 04, 2005 5:03 PM
>>>>>>Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent
>>>>>>News
>>>>>>
>>>>>>
>>>>>>Bill: Oh Ok, it just deals with billing, or a different way to file a
>>>>>>Narda
>>>>>>I am not going to worry about it, my wife handles all that headache. I
>>>>>>thought it was some type of national dispatch service like NSA or NEW
>>>>>>or
>>>>>>something. I was afraid that the customers would stop calling us and
>>>>>>this
>>>>>>ServicePower Field Service would call us or something like that. Sort
>>>>>>of
>>>>>>like NEW does now. If it's just checking claims or new way of filing
>>>>>>that
>>>>>>won't change my end, just my office. I have enough to worry about and
>>>>>>admin.
>>>>>>work is not one of them.
>>>>>>
>>>>>>Perry Bower
>>>>>>Electric Medic
>>>>>>"It's Cheaper to Keep Her"
>>>>>>http://www.electricmedic.com
>>>>>>3850 Washington Road Suite 4C
>>>>>>Martinez, Georgia 30907
>>>>>>Phone: 706-8MEDIC4 (863-3424)
>>>>>>Phone: 706-863-3474
>>>>>>Fax: 706-863-2316
>>>>>>mailto:info@xxxxxxxxxxxxxxxxx
>>>>>>
>>>>>>
>>>>>>-----Original Message-----
>>>>>>From: techassist-bounce@xxxxxxxxxxxxx
>>>>>>[mailto:techassist-bounce@xxxxxxxxxxxxx]On Behalf Of William Rayburn
>>>>>>Sent: Wednesday, May 04, 2005 7:52 PM
>>>>>>To: techassist@xxxxxxxxxxxxx
>>>>>>Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent
>>>>>>News
>>>>>>
>>>>>>
>>>>>>Perry,
>>>>>>It allows you to login to the site, like Key Prestige, and get history
>>>>>>of
>>>>>>your account,
>>>>>>current dispatches, status of existing payments etc, etc. just like it
>>>>>>explains. Key
>>>>>>Prestige, an after market insurance group, has been using it for some
>>>>>>time
>>>>>>and it works
>>>>>>pretty well. Last four or five repairs they've scheduled me on I used
>>>>>>it
>>>>>>to
>>>>>>write out my
>>>>>>billing to them online. I was reluctant due to the learning curve,
>>>>>>but
>>>>>>it's
>>>>>>really pretty
>>>>>>simple.
>>>>>>Bill
>>>>>>
>>>>>>William H. Rayburn, CET
>>>>>>NESDA Member
>>>>>>Premium Technologies
>>>>>>PO Box 442
>>>>>>Long Beach, Wa. 98631
>>>>>>(360) 642-4993
>>>>>>email: premtech@xxxxxxxxxxxxxx
>>>>>>----- Original Message -----
>>>>>>From: "Electric Medic" <info@xxxxxxxxxxxxxxxxx>
>>>>>>To: <techassist@xxxxxxxxxxxxx>
>>>>>>Sent: Wednesday, May 04, 2005 3:23 PM
>>>>>>Subject: [TechAssist] ServicePower Field Service Solutions Urgent News
>>>>>>
>>>>>>
>>>>>>Anybody know what all this is about? See email below:
>>>>>>
>>>>>>Perry Bower
>>>>>>Electric Medic
>>>>>>"It's Cheaper to Keep Her"
>>>>>>http://www.electricmedic.com
>>>>>>3850 Washington Road Suite 4C
>>>>>>Martinez, Georgia 30907
>>>>>>Phone: 706-8MEDIC4 (863-3424)
>>>>>>Phone: 706-863-3474
>>>>>>Fax: 706-863-2316
>>>>>>mailto:info@xxxxxxxxxxxxxxxxx
>>>>>>
>>>>>>
>>>>>>Hello!
>>>>>>
>>>>>>Several appliance and consumer electronics manufacturers will soon
>>>>>>begin
>>>>>>using
>>>>>>ServicePower's Field Service Solutions ("FSS") scheduling and dispatch
>>>>>>software.
>>>>>>
>>>>>>This software enables them to send work orders directly to your
>>>>>>company
>>>>>>via
>>>>>>the
>>>>>>web, and ultimately to pay your claims more quickly!
>>>>>>
>>>>>>There is no software or licensing to buy; if you can access the web,
>>>>>>you
>>>>>>can
>>>>>>get dispatches from FSS.
>>>>>>
>>>>>>FSS, (formerly Keyprestige, Inc.) will send work directly to you on
>>>>>>behalf
>>>>>>of
>>>>>>these manufacturers, as well as ourselves, soon.
>>>>>>
>>>>>>Some of the benefits of the technology FSS offers are:
>>>>>>Standard Job Portal - All OEMs on the FSS system dispatch work via the
>>>>>>FSS
>>>>>>portal. It gives you the power of a singe point of entry for all jobs
>>>>>>from
>>>>>>those OEMs, via a communication method you select.
>>>>>>
>>>>>>Consumer Ease of Scheduling - One call gives the customer an
>>>>>>appointment
>>>>>>with a
>>>>>>high confidence level they won't be missed. The time you currently
>>>>>>spend
>>>>>>scheduling with the consumer is eliminated.
>>>>>>
>>>>>>Call Taking Simplification - Call center representatives have a clear,
>>>>>>up
>>>>>>to
>>>>>>the minute line of sight to which appointments that you truly have
>>>>>>open
>>>>>>and
>>>>>>available.
>>>>>>
>>>>>>Servicer Dispatch Management - The chore of trying to "make it all
>>>>>>fit"
>>>>>>is
>>>>>>greatly reduced. You tell us how many jobs to book on your behalf, and
>>>>>>when!
>>>>>>
>>>>>>Route Optimization - The artificial intelligence optimizer provides
>>>>>>the
>>>>>>most
>>>>>>efficient call routing possible, once all of your calls are handled
>>>>>>through
>>>>>>FSS.
>>>>>>
>>>>>>Reduced Turn Around Time on Claims - Claim information is
>>>>>>pre-populated
>>>>>>in
>>>>>>the
>>>>>>KeyPrestige ClaimWorks system. There is no need to retype it,
>>>>>>therefore,
>>>>>>reducing submission errors and rejections! Just add the parts and
>>>>>>labor
>>>>>>details
>>>>>>and press the submit button. Your claim is processed!
>>>>>>
>>>>>>To get this process started, you will receive a test email on
>>>>>>Thursday,
>>>>>>05/05/05. Please click on the "ACCEPT" button within the email to
>>>>>>ensure
>>>>>>that
>>>>>>you may receive email dispatches from us correctly. You may also log
>>>>>>on
>>>>>>to
>>>>>>the
>>>>>>FSS portal, at http://FSS.ServicePower.com, using your KeyPrestige
>>>>>>login
>>>>>>ID
>>>>>>and
>>>>>>password to access your dispatches.
>>>>>>
>>>>>>You will begin receiving all of your dispatches via the FSS web
>>>>>>portal,
>>>>>>at
>>>>>>http://FSS.ServicePower.com, this summer from several job sources.
>>>>>>
>>>>>>We have set up several training sessions to show you how to retrieve
>>>>>>your
>>>>>>online
>>>>>>dispatches. An email will be sent later confirming the time and
>>>>>>website
>>>>>>address
>>>>>>of the training sessions.
>>>>>>
>>>>>>Please direct questions to FSShelp@xxxxxxxxxxxxxxxx or call
>>>>>>866-892-4377,
>>>>>>extension 217.
>>>>>>
>>>>>>--------------------------------------------------------------------------
>>>>>
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>>>>>
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>>>>>>
>>>>>>--
>>>>>>No virus found in this incoming message.
>>>>>>Checked by AVG Anti-Virus.
>>>>>>Version: 7.0.308 / Virus Database: 266.11.4 - Release Date: 5/4/2005
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>--
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>>>>>>Checked by AVG Anti-Virus.
>>>>>>Version: 7.0.308 / Virus Database: 266.11.4 - Release Date: 5/4/2005
>>>>>>
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>>>>>>Checked by AVG Anti-Virus.
>>>>>>Version: 7.0.308 / Virus Database: 266.11.4 - Release Date: 5/4/2005
>>>>>>
>>>>>>
>>>>>>
>>>>>>
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>>>>>>Checked by AVG Anti-Virus.
>>>>>>Version: 7.0.308 / Virus Database: 266.11.4 - Release Date: 5/4/2005
>>>>>>
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