Go ahead. It concerns everyone on this list. Doug Keller Wis-Kel Electronics 101 Freeland Ave. Terra Alta, WV USA 26764 dek@xxxxxxxxxxxxxx dek@xxxxxxxxxxxxxxx http://www.tech-assist.org "Whether you're sure that you're going to succeed or sure that you're going to fail, either way you are right." LeRoy Westlund wrote: >I think I have a solution,....but,...I won't post it,... unless I get >approval from the TechAssist list management. > >Regards, >LLW > >LeRoy Westlund >Westlund TV & Electronics >97 North Main " I forgot,..to remember,.. >Centerfield, UT 84622-0087 to forget " >Ph./Fax 435-528-3822 >mailto:LLW@xxxxxxxxxx > >-----Original Message----- >From: LeRoy Westlund <llw@xxxxxxxxxx> >To: techassist@xxxxxxxxxxxxx <techassist@xxxxxxxxxxxxx> >Date: Thursday, May 05, 2005 9:46 AM >Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent News > > > > >>It's an important topic. Crucial to our survival. >>Many of the servicers are not members of the chat list, and this has ALWAYS >>been a problem, when it comes to discussing certain topics on ALL lists, >>including NESDA (which seems to be controled by the very ones who are >>pushing, and supporting it). >> >>BTW;....I agree with Al. Something may need to be done, before, during,... >>but NOT "AFTER" they take all our business away from us. At that point it >>will be too late. >> >>I say you should allow this topic to be discussed in the open on TechAsist, >>by the ones who are interested, and can come up with any ideas to stop NSA >>dead in thier tracks. >> >>If management says NO,...then I'll shut up. >> >>IMO, >>LLW >> >>LeRoy Westlund >>Westlund TV & Electronics >>97 North Main " I forgot,..to remember,.. >>Centerfield, UT 84622-0087 to forget " >>Ph./Fax 435-528-3822 >>mailto:LLW@xxxxxxxxxx >> >>-----Original Message----- >>From: Leonard Caillouet <lcaillo@xxxxxxxxxxxx> >>To: techassist@xxxxxxxxxxxxx <techassist@xxxxxxxxxxxxx> >>Date: Thursday, May 05, 2005 6:39 AM >>Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent News >> >> >> >> >>>I am more interested in focusing on things that I can do to be better at >>>what I do and become more efficient and productive than bitching and >>> >>> >>moaning >> >> >>>about the direction of the industry. Find a niche where your skills are >>>useful, then do everything you can to make sure that you have options if >>>things change. >>> >>>Now, isn't this topic more appropriate for the chat list? >>> >>>Leonard Caillouet >>>Electronics World >>>1261 NW 76 Blvd >>>Gainesville, FL 32606 >>>352-332-5608 >>>FAX 352-332-5668 >>> >>>----- Original Message ----- >>>From: "Al L" <alleathe@xxxxxxxxxxxxx> >>>To: <techassist@xxxxxxxxxxxxx> >>>Sent: Thursday, May 05, 2005 8:23 AM >>>Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent News >>> >>> >>>I am willing to do anything necessary to prevent "National Service" from >>>happening,or at least keep it in check.How about you guys? >>> >>>Al Leatherman >>>224 RT. 46 >>>Mine Hill, NJ 07803 >>>973-361-5796 >>>WWW.ALS-TV.NET >>> >>>----- Original Message ----- >>>From: "William Rayburn" <premtech@xxxxxxxxxxxxxx> >>>To: <techassist@xxxxxxxxxxxxx> >>>Sent: Wednesday, May 04, 2005 11:50 PM >>>Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent News >>> >>> >>> >>> >>>>You're safe Perry... for now anyway.. :) >>>> >>>>William H. Rayburn, CET >>>>NESDA Member >>>>Premium Technologies >>>>PO Box 442 >>>>Long Beach, Wa. 98631 >>>>(360) 642-4993 >>>>email: premtech@xxxxxxxxxxxxxx >>>>----- Original Message ----- >>>>From: "Electric Medic" <info@xxxxxxxxxxxxxxxxx> >>>>To: <techassist@xxxxxxxxxxxxx> >>>>Sent: Wednesday, May 04, 2005 5:03 PM >>>>Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent >>>> >>>> >>News >> >> >>>>Bill: Oh Ok, it just deals with billing, or a different way to file a >>>>Narda >>>>I am not going to worry about it, my wife handles all that headache. I >>>>thought it was some type of national dispatch service like NSA or NEW or >>>>something. I was afraid that the customers would stop calling us and >>>> >>>> >this > > >>>>ServicePower Field Service would call us or something like that. Sort of >>>>like NEW does now. If it's just checking claims or new way of filing >>>> >>>> >that > > >>>>won't change my end, just my office. I have enough to worry about and >>>>admin. >>>>work is not one of them. >>>> >>>>Perry Bower >>>>Electric Medic >>>>"It's Cheaper to Keep Her" >>>>http://www.electricmedic.com >>>>3850 Washington Road Suite 4C >>>>Martinez, Georgia 30907 >>>>Phone: 706-8MEDIC4 (863-3424) >>>>Phone: 706-863-3474 >>>>Fax: 706-863-2316 >>>>mailto:info@xxxxxxxxxxxxxxxxx >>>> >>>> >>>>-----Original Message----- >>>>From: techassist-bounce@xxxxxxxxxxxxx >>>>[mailto:techassist-bounce@xxxxxxxxxxxxx]On Behalf Of William Rayburn >>>>Sent: Wednesday, May 04, 2005 7:52 PM >>>>To: techassist@xxxxxxxxxxxxx >>>>Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent >>>>News >>>> >>>> >>>>Perry, >>>>It allows you to login to the site, like Key Prestige, and get history >>>> >>>> >of > > >>>>your account, >>>>current dispatches, status of existing payments etc, etc. just like it >>>>explains. Key >>>>Prestige, an after market insurance group, has been using it for some >>>> >>>> >>time >> >> >>>>and it works >>>>pretty well. Last four or five repairs they've scheduled me on I used >>>> >>>> >it > > >>>>to >>>>write out my >>>>billing to them online. I was reluctant due to the learning curve, but >>>>it's >>>>really pretty >>>>simple. >>>>Bill >>>> >>>>William H. Rayburn, CET >>>>NESDA Member >>>>Premium Technologies >>>>PO Box 442 >>>>Long Beach, Wa. 98631 >>>>(360) 642-4993 >>>>email: premtech@xxxxxxxxxxxxxx >>>>----- Original Message ----- >>>>From: "Electric Medic" <info@xxxxxxxxxxxxxxxxx> >>>>To: <techassist@xxxxxxxxxxxxx> >>>>Sent: Wednesday, May 04, 2005 3:23 PM >>>>Subject: [TechAssist] ServicePower Field Service Solutions Urgent News >>>> >>>> >>>>Anybody know what all this is about? See email below: >>>> >>>>Perry Bower >>>>Electric Medic >>>>"It's Cheaper to Keep Her" >>>>http://www.electricmedic.com >>>>3850 Washington Road Suite 4C >>>>Martinez, Georgia 30907 >>>>Phone: 706-8MEDIC4 (863-3424) >>>>Phone: 706-863-3474 >>>>Fax: 706-863-2316 >>>>mailto:info@xxxxxxxxxxxxxxxxx >>>> >>>> >>>>Hello! >>>> >>>>Several appliance and consumer electronics manufacturers will soon begin >>>>using >>>>ServicePower's Field Service Solutions ("FSS") scheduling and dispatch >>>>software. >>>> >>>>This software enables them to send work orders directly to your company >>>>via >>>>the >>>>web, and ultimately to pay your claims more quickly! >>>> >>>>There is no software or licensing to buy; if you can access the web, you >>>>can >>>>get dispatches from FSS. >>>> >>>>FSS, (formerly Keyprestige, Inc.) will send work directly to you on >>>> >>>> >>behalf >> >> >>>>of >>>>these manufacturers, as well as ourselves, soon. >>>> >>>>Some of the benefits of the technology FSS offers are: >>>>Standard Job Portal - All OEMs on the FSS system dispatch work via the >>>> >>>> >>FSS >> >> >>>>portal. It gives you the power of a singe point of entry for all jobs >>>>from >>>>those OEMs, via a communication method you select. >>>> >>>>Consumer Ease of Scheduling - One call gives the customer an appointment >>>>with a >>>>high confidence level they won't be missed. The time you currently spend >>>>scheduling with the consumer is eliminated. >>>> >>>>Call Taking Simplification - Call center representatives have a clear, >>>> >>>> >up > > >>>>to >>>>the minute line of sight to which appointments that you truly have open >>>>and >>>>available. >>>> >>>>Servicer Dispatch Management - The chore of trying to "make it all fit" >>>> >>>> >>is >> >> >>>>greatly reduced. You tell us how many jobs to book on your behalf, and >>>>when! >>>> >>>>Route Optimization - The artificial intelligence optimizer provides the >>>>most >>>>efficient call routing possible, once all of your calls are handled >>>>through >>>>FSS. >>>> >>>>Reduced Turn Around Time on Claims - Claim information is pre-populated >>>> >>>> >>in >> >> >>>>the >>>>KeyPrestige ClaimWorks system. There is no need to retype it, therefore, >>>>reducing submission errors and rejections! Just add the parts and labor >>>>details >>>>and press the submit button. Your claim is processed! >>>> >>>>To get this process started, you will receive a test email on Thursday, >>>>05/05/05. Please click on the "ACCEPT" button within the email to ensure >>>>that >>>>you may receive email dispatches from us correctly. You may also log on >>>> >>>> >>to >> >> >>>>the >>>>FSS portal, at http://FSS.ServicePower.com, using your KeyPrestige login >>>>ID >>>>and >>>>password to access your dispatches. >>>> >>>>You will begin receiving all of your dispatches via the FSS web portal, >>>> >>>> >>at >> >> >>>>http://FSS.ServicePower.com, this summer from several job sources. >>>> >>>>We have set up several training sessions to show you how to retrieve >>>> >>>> >your > > >>>>online >>>>dispatches. An email will be sent later confirming the time and website >>>>address >>>>of the training sessions. >>>> >>>>Please direct questions to FSShelp@xxxxxxxxxxxxxxxx or call >>>> >>>> >866-892-4377, > > >>>>extension 217. >>>> >>>>------------------------------------------------------------------------ >>>> >>>> >- > > >>- >> >> >>>-- >>> >>> >>>>- >>>>This Email List is Public. Remove: http://www.tech-assist.org/remove.htm >>>>Lost Password: http://www.tech-assist.org and select "Login Problems?". >>>>Appliance Repair List: >>>>http://www.tech-assist.org/secure/tip/chatjoin.htm#app >>>>Email Archives: //www.freelists.org/archives/techassist/ >>>> >>>> >>>>-- >>>>No virus found in this incoming message. >>>>Checked by AVG Anti-Virus. >>>>Version: 7.0.308 / Virus Database: 266.11.4 - Release Date: 5/4/2005 >>>> >>>> >>>> >>>> >>>>-- >>>>No virus found in this outgoing message. >>>>Checked by AVG Anti-Virus. >>>>Version: 7.0.308 / Virus Database: 266.11.4 - Release Date: 5/4/2005 >>>> >>>>------------------------------------------------------------------------ >>>> >>>> >- > > >>- >> >> >>>-- >>> >>> >>>>- >>>>This Email List is Public. Remove: http://www.tech-assist.org/remove.htm >>>>Lost Password: http://www.tech-assist.org and select "Login Problems?". >>>>Appliance Repair List: >>>>http://www.tech-assist.org/secure/tip/chatjoin.htm#app >>>>Email Archives: //www.freelists.org/archives/techassist/ >>>> >>>>------------------------------------------------------------------------ >>>> >>>> >- > > >>- >> >> >>>--- >>> >>> >>>>This Email List is Public. Remove: http://www.tech-assist.org/remove.htm >>>>Lost Password: http://www.tech-assist.org and select "Login Problems?". >>>>Appliance Repair List: >>>>http://www.tech-assist.org/secure/tip/chatjoin.htm#app >>>>Email Archives: //www.freelists.org/archives/techassist/ >>>> >>>> >>>>-- >>>>No virus found in this incoming message. >>>>Checked by AVG Anti-Virus. >>>>Version: 7.0.308 / Virus Database: 266.11.4 - Release Date: 5/4/2005 >>>> >>>> >>>> >>>> >>>>-- >>>>No virus found in this outgoing message. >>>>Checked by AVG Anti-Virus. >>>>Version: 7.0.308 / Virus Database: 266.11.4 - Release Date: 5/4/2005 >>>> >>>>------------------------------------------------------------------------ >>>> >>>> >- > > >>- >> >> >>>--- >>> >>> >>>>This Email List is Public. Remove: http://www.tech-assist.org/remove.htm >>>>Lost Password: http://www.tech-assist.org and select "Login Problems?". >>>>Appliance Repair List: >>>>http://www.tech-assist.org/secure/tip/chatjoin.htm#app >>>>Email Archives: //www.freelists.org/archives/techassist/ >>>> >>>> >>>> >>>-------------------------------------------------------------------------- >>> >>> >- > > >>- >> >> >>>- >>>This Email List is Public. Remove: http://www.tech-assist.org/remove.htm >>>Lost Password: http://www.tech-assist.org and select "Login Problems?". >>>Appliance Repair List: >>>http://www.tech-assist.org/secure/tip/chatjoin.htm#app >>>Email Archives: //www.freelists.org/archives/techassist/ >>> >>> >>> >>>-- >>>No virus found in this incoming message. >>>Checked by AVG Anti-Virus. >>>Version: 7.0.308 / Virus Database: 266.11.3 - Release Date: 5/3/05 >>> >>> >>> >>> >>>-- >>>No virus found in this outgoing message. >>>Checked by AVG Anti-Virus. >>>Version: 7.0.308 / Virus Database: 266.11.5 - Release Date: 5/4/05 >>> >>> >>>-------------------------------------------------------------------------- >>> >>> >- > > >>-- >> >> >>>This Email List is Public. Remove: http://www.tech-assist.org/remove.htm >>>Lost Password: http://www.tech-assist.org and select "Login Problems?". >>>Appliance Repair List: >>> >>> >>http://www.tech-assist.org/secure/tip/chatjoin.htm#app >> >> >>>Email Archives: //www.freelists.org/archives/techassist/ >>> >>> >>> >>--------------------------------------------------------------------------- >> >> >-- > > >>This Email List is Public. Remove: http://www.tech-assist.org/remove.htm >>Lost Password: http://www.tech-assist.org and select "Login Problems?". >>Appliance Repair List: >> >> >http://www.tech-assist.org/secure/tip/chatjoin.htm#app > > >>Email Archives: //www.freelists.org/archives/techassist/ >> >> >> > >----------------------------------------------------------------------------- >This Email List is Public. Remove: http://www.tech-assist.org/remove.htm >Lost Password: http://www.tech-assist.org and select "Login Problems?". >Appliance Repair List: http://www.tech-assist.org/secure/tip/chatjoin.htm#app >Email Archives: //www.freelists.org/archives/techassist/ > > > > > ----------------------------------------------------------------------------- This Email List is Public. Remove: http://www.tech-assist.org/remove.htm Lost Password: http://www.tech-assist.org and select "Login Problems?". Appliance Repair List: http://www.tech-assist.org/secure/tip/chatjoin.htm#app Email Archives: //www.freelists.org/archives/techassist/