[TechAssist] ServicePower Field Service Solutions Urgent News

  • From: "Electric Medic" <info@xxxxxxxxxxxxxxxxx>
  • To: <techassist@xxxxxxxxxxxxx>
  • Date: Wed, 4 May 2005 18:23:43 -0400

Anybody know what all this is about? See email below:

Perry Bower
Electric Medic
"It's Cheaper to Keep Her"
3850 Washington Road  Suite 4C
Martinez, Georgia 30907
Phone: 706-8MEDIC4  (863-3424)
Phone: 706-863-3474
Fax: 706-863-2316


Several appliance and consumer electronics manufacturers will soon begin
ServicePower's Field Service Solutions ("FSS") scheduling and dispatch

This software enables them to send work orders directly to your company via
web, and ultimately to pay your claims more quickly!

There is no software or licensing to buy; if you can access the web, you can
get dispatches from FSS.

FSS, (formerly Keyprestige, Inc.) will send work directly to you on behalf
these manufacturers, as well as ourselves, soon.

Some of the benefits of the technology FSS offers are:
Standard Job Portal - All OEMs on the FSS system dispatch work via the FSS
portal.  It gives you the power of a singe point of entry for all jobs from
those OEMs, via a communication method you select.

Consumer Ease of Scheduling - One call gives the customer an appointment
with a
high confidence level they won't be missed. The time you currently spend
scheduling with the consumer is eliminated.

Call Taking Simplification - Call center representatives have a clear, up to
the minute line of sight to which appointments that you truly have open and

Servicer Dispatch Management - The chore of trying to "make it all fit" is
greatly reduced. You tell us how many jobs to book on your behalf, and when!

Route Optimization - The artificial intelligence optimizer provides the most
efficient call routing possible, once all of your calls are handled through

Reduced Turn Around Time on Claims - Claim information is pre-populated in
KeyPrestige ClaimWorks system. There is no need to retype it, therefore,
reducing submission errors and rejections! Just add the parts and labor
and press the submit button. Your claim is processed!

To get this process started, you will receive a test email on Thursday,
05/05/05. Please click on the "ACCEPT" button within the email to ensure
you may receive email dispatches from us correctly. You may also log on to
FSS portal, at http://FSS.ServicePower.com, using your KeyPrestige login ID
password to access your dispatches.

You will begin receiving all of your dispatches via the FSS web portal, at
http://FSS.ServicePower.com, this summer from several job sources.

We have set up several training sessions to show you how to retrieve your
dispatches. An email will be sent later confirming the time and website
of the training sessions.

Please direct questions to FSShelp@xxxxxxxxxxxxxxxx or call 866-892-4377,
extension 217.

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