[TechAssist] Re: RCA PTK195MA no sound,menu pops up by itself, etc.

  • From: <tvservice@xxxxxxxxxxxxx>
  • To: <techassist@xxxxxxxxxxxxx>
  • Date: Wed, 3 Dec 2003 10:36:21 -0600

Replace the front panel assembly (the circuit with all keyscan switches)
probably part #239125
If you don't have circuit unplug from remote sensor circuit and customer can
use remote untill you can replace

Robert
tvservice@xxxxxxxxxxxxx
H & H Electronics Inc
Dallas, TX

----- Original Message ----- 
From: "Larry Eastman" <videotech@xxxxxxxxxxxx>
To: "techassist" <techassist@xxxxxxxxxxxxx>
Sent: Wednesday, December 03, 2003 9:35 AM
Subject: [TechAssist] RCA PTK195MA no sound,menu pops up by itself, etc.


> Hi Guys, I`m going out on a PTK195MA later today and the customer gave
> us the following complaint
> over the phone, no sound, menu pops up whenever it feels like it, remote
> doesn`t work at all, pushing
> volume/channel keys on front of set performs wrong function, ie; pushing
> vol. up changes channel etc.
> removing the AC cord and plugging back in does not bring sound back, or
> improve anything else.
> I get very few of these and it`s usually bad flybacks, this sounds like
> more than one problem to me, of
> course the call is approx. 15 miles away, has anyone run into this
> scenario before? any ideas appreciated.
> tia, Larry E
>
> Larry Eastman
> American TV & Electronics
> Crystal River, Fl. 34428
>
>
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