[TechAssist] Re: Question on Closed Captioning
- From: "J Silverman" <greentron@xxxxxxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Wed, 30 Jan 2002 13:42:19 -0500
May not have anything to do with this but when stting up a new Panasonic TV
about a year ago, I noticed it apparently had options for more than one type
of closed caption.
Jerry Silverman
Greentron Inc
4 Newland Ave
Greenville SC 29609
864 232 3889
Fax 271 2080
mailto:greentron@xxxxxxx
----- Original Message -----
From: <gulftech@xxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Tuesday, January 29, 2002 9:12 PM
Subject: [TechAssist] Question on Closed Captioning
>
> Friends,
>
> A hearing-impaired customer called me yesterday would not work.
> Actually, if you have had the experience, the customer calls a service,
> and the service serves as an intermediary between you and the caller.
> They type your response on the keyboard for the caller to read. The
> caller then types their response and the service reads it to you. Makes
> for labored communication.
>
> I went to the customer's house about 20 miles away expecting to find no
> c/c. What I found was garble on only one channel (11). All other
> channels with closed captioning present were perfect. For the record,
> the set is a Zenith A25A23W. I have seen garbled closed captioning when
> the signal was poor or with loose cable connections where the set may
> pick up both local broadcast and cable signals simultaneously, but there
> is no local broadcast on channel 11 and the video signal was perfect.
>
> When I returned to the shop, I checked my c/c on channel 11. (The same
> cable company is at the shop.) It is fine here. I believe it is a cable
> problem. Can anyone shed light on this, if I am missing something?
>
> Thanks,
>
>
> Ken Smith
> Gulf Technical Services
> 3034 Gulf Breeze Parkway
> Gulf Breeze, FL 32561
> 850-934-8324 (Voice) 850-932-0819 (Fax)
>
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