[TechAssist] Re: Problem with Tritronics
- From: "Intrepid Video Support" <support@xxxxxxxxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Mon, 27 Sep 2004 23:09:11 -0400
Ken,
You need to call Kim or Jim Scarff..
These phone people really don't have the authority to do anymore than they have
done. They should have
gotten one of the higher up on the phone for you.
Also, call the carrier, UPS or DHL and ask them where they left it..
For DHL, if they leave it at another business, they are to put that information
in the scanner.
Jeff
--
Intrepid Video TV/VCR Repair
263 S Front St, Steelton PA 17113
717-939-7708; (F) 717-564-4952
www.intrepid-video.com www.tech-repair.net
----- Original Message -----
From: "Kenneth M Smith" <gulftech@xxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Monday, September 27, 2004 5:54 PM
Subject: [TechAssist] Problem with Tritronics
I rarely complaint about distributors. This is the first time I have even
had a beef with Tritronics.
This time, I am very upset.
I ordered a Sony A13163338 Sony G board for a PTV on 8/19, at a cost of
over $400.00. Having heard nothing, I called them on 8/10. Was told it
was shipped 8/31 and delivered 9/7. The recipt signature was no one
employed at present or in the past. IT WAS NOT SENT HERE. Was told they
would order another one to send to me, but I would have to pay for it
AGAIN, and hope to be reimbused for it sometime later.
Was told today I would have to wait until the claim was paid by the
carrier, that they had already paid for the board. That is BS, since it
was paid for by me--not them. I have been out of business for 10 days
because of Hurricane Ivan. My customer is the engineering head at a
local hospital. Since I have never been called unless I call them, I
will be calling my customer to give their number. This is totally
unacceptable. The people I talked to a few minutes ago seemed to care
less about my problem.
My customer has already called every name in the phonebook with the name
signed for the delivery. I am the only person in this shop to sign for
pakages. My name is not Ryan, or anything close.
As I said--I am not a happy trouper. As I said, Tritronics is a good
company. It appears they could care less in this situation. BTY, this
is not slander. Both of us have all this infor documented.
Ken Smith
3034 Gulf Breeze Parkway
Gulf Breeze, FL 32563
850-934-8324 (Voice) 850-932-0819 (Fax)
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