[TechAssist] Re: Problem with Tritronics
- From: "becyn" <becyn@xxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Mon, 27 Sep 2004 18:36:19 -0400
Tritronics is generally pretty good, but the younger generation of the
owners do seem rather cavalier about problems. I had a go-round with one of
the "sons" working the phones a few month back. I thought I should have
gotten a full refund, but got charged a restocking fee
on a part that was sent after the order was cancelled weeks before! They
refuse to confirm cancellations in writing, so that you don't have a leg to
stand on. I don't think that's right.
Lately, it also seems that there is an increase in backorders and lag time
on shipments. It might be the manufactuerer's problem, but its more than
one.
We are in NY and their place is in MD, yet it takes a minimun of 5 days to
receive an order on stock items.
Jim McVey
McVey Alltronix
327 Broadway
Newburgh N.Y. 12550
Factory authorized
service for over 20
major brands.
845 561 8383
----- Original Message -----
From: "Kenneth M Smith" <gulftech@xxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Monday, September 27, 2004 5:54 PM
Subject: [TechAssist] Problem with Tritronics
> I rarely complaint about distributors. This is the first time I have even
> had a beef with Tritronics.
>
> This time, I am very upset.
>
> I ordered a Sony A13163338 Sony G board for a PTV on 8/19, at a cost of
> over $400.00. Having heard nothing, I called them on 8/10. Was told it
> was shipped 8/31 and delivered 9/7. The recipt signature was no one
> employed at present or in the past. IT WAS NOT SENT HERE. Was told they
> would order another one to send to me, but I would have to pay for it
> AGAIN, and hope to be reimbused for it sometime later.
>
> Was told today I would have to wait until the claim was paid by the
> carrier, that they had already paid for the board. That is BS, since it
> was paid for by me--not them. I have been out of business for 10 days
> because of Hurricane Ivan. My customer is the engineering head at a
> local hospital. Since I have never been called unless I call them, I
> will be calling my customer to give their number. This is totally
> unacceptable. The people I talked to a few minutes ago seemed to care
> less about my problem.
>
> My customer has already called every name in the phonebook with the name
> signed for the delivery. I am the only person in this shop to sign for
> pakages. My name is not Ryan, or anything close.
>
> As I said--I am not a happy trouper. As I said, Tritronics is a good
> company. It appears they could care less in this situation. BTY, this
> is not slander. Both of us have all this infor documented.
>
>
> Ken Smith
> 3034 Gulf Breeze Parkway
> Gulf Breeze, FL 32563
> 850-934-8324 (Voice) 850-932-0819 (Fax)
>
>
>
>
>
> --------------------------------------------------------------------------
---
> Lost Password:
> http://www.tech-assist.org and select "Login Problems?".
> Email Archives:
> //www.freelists.org/archives/techassist/
-----------------------------------------------------------------------------
Lost Password:
http://www.tech-assist.org and select "Login Problems?".
Email Archives:
//www.freelists.org/archives/techassist/
Other related posts:
