[TechAssist] Problem with Tritronics
- From: Kenneth M Smith <gulftech@xxxxxxxx>
- To: techassist@xxxxxxxxxxxxx
- Date: Mon, 27 Sep 2004 16:54:24 -0500
I rarely complaint about distributors. This is the first time I have even
had a beef with Tritronics.
This time, I am very upset.
I ordered a Sony A13163338 Sony G board for a PTV on 8/19, at a cost of
over $400.00. Having heard nothing, I called them on 8/10. Was told it
was shipped 8/31 and delivered 9/7. The recipt signature was no one
employed at present or in the past. IT WAS NOT SENT HERE. Was told they
would order another one to send to me, but I would have to pay for it
AGAIN, and hope to be reimbused for it sometime later.
Was told today I would have to wait until the claim was paid by the
carrier, that they had already paid for the board. That is BS, since it
was paid for by me--not them. I have been out of business for 10 days
because of Hurricane Ivan. My customer is the engineering head at a
local hospital. Since I have never been called unless I call them, I
will be calling my customer to give their number. This is totally
unacceptable. The people I talked to a few minutes ago seemed to care
less about my problem.
My customer has already called every name in the phonebook with the name
signed for the delivery. I am the only person in this shop to sign for
pakages. My name is not Ryan, or anything close.
As I said--I am not a happy trouper. As I said, Tritronics is a good
company. It appears they could care less in this situation. BTY, this
is not slander. Both of us have all this infor documented.
Ken Smith
3034 Gulf Breeze Parkway
Gulf Breeze, FL 32563
850-934-8324 (Voice) 850-932-0819 (Fax)
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