[TechAssist] Re: OPINION Doing service calls for Circuit City
- From: becyn <becyn@xxxxxxxxxx>
- To: techassist@xxxxxxxxxxxxx
- Date: Mon, 20 Dec 2004 11:51:24 -0500
Yeah, if you can get them on the phone! Then even if you do, they want
to take the "specials" under advisement and call you back.
Sometimes they call back, sometimes you 've got to chase them down. I
try not to get involved in things that usually yurn out to be thankless
tasks.
Jim McVey
McVey Alltronix
327 Broadway
Newburgh N.Y. 12550
*NOT* a NESDA member
Factory authorized
service for over 20
major brands.
845 561 8383
Jim Myers wrote:
>It would be a simple matter to call your GE rep and let them decide, do
>what the customer wants or fix what you see. If they give you
>authorization to do all three and pay labor to cover 6 to 8 hours of
>your time, why not? If they turn it down then you just inform the
>customer that CC, Ie GE, turned down the request. When you are doing a
>job for GE, NEW, Warrentech or any other third party company the final
>say it theirs, not yours. Even though you have an agreement with some
>company as to labor rates, mileage, etc. unusual jobs can be negotiated.
>Sony will pay an extra $150.00 over and above your CRT rate for a 3 tube
>job.
>*******************************************************************************************************************
>Since 1972
>Jim Myers
>Telrad Electronics
>Fort Wayne, Indiana
>
>Jeff Farnsworth wrote:
>
>
>>----I told them that I would only be willing to replace the blue AND the
>>green as it "might possibly" be ever so slightly burned in all though
>>there was absolutly no evidence of this-----
>>I have found that that screen burn happens in degrees--blue allways first.
>>While producing white screen with generator--and covering blue crt --there
>>absolutly no evidence of burn---customer even watched me do this and I
>>explained it while I was doing it. I could care less what a half assed
>>diagnosis from a CC tech produced. I wasnt about to jeapordize our
>>relationship with GE over one of CC's customers. I'd guess (wildly ball
>>parked, and most likely more) that we do 100-200k a year on GE contracts.
>>Whose side would you stand on? I never did the job BTW, I don't know what
>>happened in the long run but I know if CC exchanged it--they only replaced
>>the blue.
>>
>>TV Doctor
>>
>>----- Original Message -----
>>From: "Ed Gaidies" <teltek3@xxxxxxxxxxxx>
>>To: <techassist@xxxxxxxxxxxxx>
>>Sent: Saturday, December 18, 2004 6:25 AM
>>Subject: [TechAssist] Re: OPINION Doing service calls for Circuit City
>>
>>
>>
>>
>>
>>>Jeff;
>>>Only one problem there Jeff. First time you went...you told the
>>>customer only the blue, after a second opinion from CC, you settled for
>>>blue and possibly green. I don't know if that put the customer at
>>>ease.;-)
>>>
>>>In this case, I would let CC confer with GE, and get an OK for all
>>>three, or, since CC is quick to overide your decision...let them do it.
>>>
>>>Also...I don't understand how screen burn is covered under warranty,
>>>but that's not your problem.
>>>
>>>My bet is...if you do replace the Blue and Green, the customer will
>>>make it a point to see that "pattern" on certain pictures, like a
>>>Hockey game with white ice.
>>>
>>>I have found that screen burn will affect all 3 CRT's....but to
>>>different degrees.
>>>Only my opinion.
>>>
>>>-Ed-
>>>Ed Gaidies
>>>Tel-Tek Electronics
>>>Ontario-Canada
>>>teltek3@xxxxxxxxxxxx
>>>teltek@xxxxxxxxx
>>>
>>>On 17-Dec-04, at 11:58 PM, Jeff Farnsworth wrote:
>>>
>>>
>>>
>>>
>>>>Somewhat related. I went out on a GE contract through circuit city for
>>>>picture distortion. The set had burned phospor from a cable prompt of
>>>>some
>>>>sort. The customer told me that I was supposed to replace all three
>>>>crts
>>>>according to CC. So expecting some sort of set up--I actually opened
>>>>up the
>>>>set---attached a signal generator, stuck my head inside and determined
>>>>that
>>>>the blue was the only damaged crt (GE contracts with CC covers phospor
>>>>burns). The customers called CC. CC sent out a tech? that hooked up a
>>>>generator and said--"all 3 need to be replaced" The customer called
>>>>me and
>>>>said that "their" tech diagnosed the set as needing all 3 crts. I
>>>>asked the
>>>>customer if "their" tech opened the set up and their reply was "no" I
>>>>told
>>>>them that I would only be willing to replace the blue AND the green as
>>>>it
>>>>"might possibly" be ever so slightly burned in all though there was
>>>>absolutly no evidence of this. I dont mind working on GE contract
>>>>items for
>>>>CC but I refuse to perpetrate what I felt was possibly an illegal act.
>>>>I
>>>>had also asked my superiors why Cc would send out a tech 100 miles and
>>>>not
>>>>bother to fix it them selves.
>>>>
>>>>TV Doctor
>>>>
>>>>----- Original Message -----
>>>>From: "Wayne Vanaman" <Wayne@xxxxxxxxxxxxxxxxxxxxx>
>>>>To: <techassist@xxxxxxxxxxxxx>
>>>>Sent: Friday, December 17, 2004 7:42 AM
>>>>Subject: [TechAssist] Re: OPINION Doing service calls for Circuit City
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>>We negotiated the service area with them a few weeks ago and haven't
>>>>>heard from them since. I emailed the guy a couple of days ago to find
>>>>>out what was going on and he hasn't replied to me.
>>>>>
>>>>>Here is an interesting article I saw yesterday. You need to read
>>>>>this:
>>>>>
>>>>>http://www.businessweek.com/magazine/content/04_51/b3913110_mz020.htm
>>>>>
>>>>>Wayne Vanaman
>>>>>Omega Electronics
>>>>>6904 W Fairfield Dr
>>>>>Pensacola, Fl. 32506-3310
>>>>>
>>>>>Wayne@xxxxxxxxxxxxxxxxxxxxx
>>>>>WWW.PensacolaTVRepair.Com
>>>>>
>>>>>850-456-5995 voice
>>>>>850-458-6369 fax
>>>>>
>>>>>
>>>>>
>>>>>Tiberio Moreira wrote:
>>>>>
>>>>>
>>>>>
>>>>>>hi gang
>>>>>>I have been contacted by circuit city to do service calls
>>>>>>I would like to know if anyone has had any dealings with them
>>>>>>I am not an ASC fofr any brands ( my choice ) and they didn't seem to
>>>>>>
>>>>>>
>>>>care
>>>>
>>>>
>>>>
>>>>>>they just wanted to know how many service calls i could do a week
>>>>>>Before i repply to inquire about how they pay
>>>>>>I would like to know if anyone has any info that they would like to
>>>>>>
>>>>>>
>>>>share
>>>>
>>>>
>>>>
>>>>>>tib
>>>>>>
>>>>>>
>>>>>>
>>>>>>Tiberio Moreira
>>>>>>412 Lancaster St.
>>>>>>Leominster Ma. (978) 5375973
>>>>>>#9176
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>----------------------------------------------------------------------
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