[TechAssist] Re: NSA (National Service Alliance).
- From: "Leonard Caillouet" <lcaillo@xxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Fri, 6 May 2005 00:52:55 -0400
What do you propose to do? Maybe we should pass a law banning Wal-Mart and
NSA. I hear lots of bitching and moaning about how bad things are, but just
what can you do to change it? If you have to move or re-orient your
business, or re-train yourself to another field, or teach, or go to work for
someone else, then do so. You will not keep NSA and other service
operations from happening with a few dozen or even a few hundred techs
complaining if someone thinks that they can make some $$ with them.
The economy does not owe you an unchanging market for your service. You
have to be able to adapt to survive.
We focus on high end customers interested in custom home installations, mid
to high end products, and reliable, effective service support. In a market
area of about 100K there is one other dealer/servicer like us, and several
shops. We coexist with the Best Buys, Sears, etc, as well as with Decision
One and UPS. The other dealer like us is taking on regional warranty
support for a number of brands while we stick with servicing only what we
sell for warranty work and do non-warranty work for most brands.
If the market changes to the point that we cannot find our place in it and
make a decent living while getting some satisfaction from the work, I will
find something else to do. I just don't see it happening any time soon, but
if it does, I am ready for the next challenge. Success is about finding a
way to make things work and doing what you have to do.
Leonard
----- Original Message -----
From: "LeRoy Westlund" <llw@xxxxxxxxxx>
To: "TechAssist" <techassist@xxxxxxxxxxxxx>
Sent: Friday, May 06, 2005 12:26 AM
Subject: [TechAssist] NSA (National Service Alliance).
What is it about Florida, anyway,...that all the servicers down that way
seem to always have more business then they can handle. I see many other
parts of the country, that are struggling just like I am ?
With the exception of most of the big city shops, people in other smaller
markets seem to hardly have enough of the high end stuff, to keep thier
doors open. We are already experiencing the slowdown that is sure to get
worse, with the introduction of an NSA into the service industry.
We can't all move to Florida, or a major city in another state.
This has not been necessary in past years, and shouldn't be necassary in the
future,...but,...that's exactly where things are headed. Consumers will have
to travel 100 miles or more to find one of these regional service providers
that you are talking about.
This is a BIG country,...and there is more to it then just having 500 or so
service centers scattered about with about 10 in each state. We are already
down to about 7,000 service centers. If 6,500 of them close thier doors,
many of the best, and most experienced technicians, will be looking for a
job at the existing 500 service centers.
I guess you expect to be one of the surviving 500 ?
LLW
LeRoy Westlund
Westlund TV & Electronics
97 North Main " I forgot,..to remember,..
Centerfield, UT 84622-0087 to forget "
Ph./Fax 435-528-3822
mailto:LLW@xxxxxxxxxx
-----Original Message-----
From: Leonard Caillouet <lcaillo@xxxxxxxxxxxx>
To: techassist@xxxxxxxxxxxxx <techassist@xxxxxxxxxxxxx>
Date: Thursday, May 05, 2005 9:44 PM
Subject: [TechAssist] Re: NSA (National Service Association).
>Exactly how am I doomed?
>
>Actually, I think the NSA project is likely to be a spectacular start-up
>followed by a quick decline. They may secure some initially lucrative
deals
>with some manufacturers then they will get squeezed to reduce costs just as
>they are experiencing the pains of any growing business. As affiliates
>figure out that they can do better in their own ventures they will be left
>with few experienced technicians just as they are having to become more
>efficient to survive. Then the principles will sell out, the buyers will
>discover an empty shell, and it will be history. The initial investors
>that get out soon enough will be the only ones that make anything.
>
>The key to success in the service business will always be the skill of the
>technician and large operations are rarely able to manage them effectively.
>The mid-sized service operation is the only level at which the industry
will
>ever be able to operate efficiently for products other than carry-in items
>that can easily be shipped to plants with enough volume to have monkeys
>repairing the same piece over and over. The money in the service business
>is in the larger pieces that UPS and companies like United Radio will not
be
>able to deal with. That stuff, along with installation, programming, and
>custom support will necessarily be done best by smaller, more stable
>businesses that do not treat clients and products as commodities.
>
>I also think a lot of one man shops will go away in favor of more efficient
>slightly larger, but local and regional servicers. Some of us who are
>carefully defining our markets and are efficient will grow and survive.
>
>Perhaps you should be looking for a new business model if things are so
bad.
>
>Leonard Caillouet
>Electronics World
>1261 NW 76 Blvd
>Gainesville, FL 32606
>352-332-5608
>FAX 352-332-5668
>
>----- Original Message -----
>From: "LeRoy Westlund" <llw@xxxxxxxxxx>
>To: <techassist@xxxxxxxxxxxxx>
>Sent: Thursday, May 05, 2005 11:05 PM
>Subject: [TechAssist] Re: NSA (National Service Association).
>
>
>And just how long do you plan on making this so called profit ?
>Your lively hood is in jeopardy,...and you don't even realize it,...unless
>you plan on joining up with the elete, you will be doomed, just like the
>rest of us.
>
>IMO,
>LLW
>
>LeRoy Westlund
>Westlund TV & Electronics
>97 North Main " I forgot,..to remember,..
>Centerfield, UT 84622-0087 to forget "
>Ph./Fax 435-528-3822
>mailto:LLW@xxxxxxxxxx
>
>-----Original Message-----
>From: Leonard Caillouet <lcaillo@xxxxxxxxxxxx>
>To: techassist@xxxxxxxxxxxxx <techassist@xxxxxxxxxxxxx>
>Date: Thursday, May 05, 2005 1:32 PM
>Subject: [TechAssist] Re: NSA (National Service Association).
>
>
>>I don't support NSA. I just concern myself with things that I can
control,
>>like understanding how to make a profit in my market and focusing on doing
>>things better.
>>
>>Leonard G. Caillouet
>>Electronics World
>>1261 NW 76 Blvd
>>Gainesville, FL 32606
>>352-332-5608
>>352-332-5668 FAX
>>
>>----- Original Message -----
>>From: "LeRoy Westlund" <llw@xxxxxxxxxx>
>>To: <techassist@xxxxxxxxxxxxx>
>>Sent: Thursday, May 05, 2005 3:11 PM
>>Subject: [TechAssist] NSA (National Service Association).
>>
>>
>>Perry,
>>There is no need to stop helping each other, just because of this
>>discussion.
>>It was not my intent to cause hard feelings with each other.
>>Don't take it so personal. We only want to find ways to stop the NSA
>>movement, even though there seems to be a few that do support it.
>>
>>I am willing to here the other side of the coin.
>>Why do you seem to support the NSA, and don't let it worry you ?
>>Leonard,..or anyone else ? This is an open discussion,...NOT a bashing
>>session.
>>
>>LLW
>>
>>LeRoy Westlund
>>Westlund TV & Electronics
>>97 North Main " I forgot,..to remember,..
>>Centerfield, UT 84622-0087 to forget "
>>Ph./Fax 435-528-3822
>>mailto:LLW@xxxxxxxxxx
>>
>>-----Original Message-----
>>From: Electric Medic <info@xxxxxxxxxxxxxxxxx>
>>To: techassist@xxxxxxxxxxxxx <techassist@xxxxxxxxxxxxx>
>>Date: Thursday, May 05, 2005 12:36 PM
>>Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent News
>/
>>NSA.
>>
>>
>>>Leonard: What are you saying? It's not about fair competition, I compete
>>>everyday. It's about us sticking together to help each other survive, not
>>>taking up for these "savvy" business people. It's about some person in a
>>>Van next door taking our business and us providing tech help to them and
>>not
>>>knowing. If I didn't know better I would think you were this mysterious
>>man!
>>>I see you have no problem being on this list helping or getting
>>information.
>>>I don't care how "savvy" this person may be, he doesn't know it all. So
>>>everyone on here, I will not be providing anymore tech help until I know
>>>where the enemies are! Maybe you could care less, but what if many did
>>this.
>>>Heck, not getting one tip hurts us all. At least we don't have to help
>this
>>>savvy businessman and his buddies and not waste our time helping others
to
>>>rob us. Hey knowledge is power too, and we all discover a new Tech Tip
>>>everyday, I used to share a Tip of the day, but..I have learned, not to
do
>>>that anymore. I have also decided not to put Tips in WinStips or any Tip
>>>program or Archive. If we all did this, and these people all would have
to
>>>invent the wheel, they wouldn't get to far. All it does is hurt the whole
>>>group when many of us are forced to hoard information, but if that is the
>>>only way I can fight it, I will.
>>>
>>>Perry Bower
>>>Electric Medic
>>>"It's Cheaper to Keep Her"
>>>http://www.electricmedic.com
>>>3850 Washington Road Suite 4C
>>>Martinez, Georgia 30907
>>>Phone: 706-8MEDIC4 (863-3424)
>>>Phone: 706-863-3474
>>>Fax: 706-863-2316
>>>mailto:info@xxxxxxxxxxxxxxxxx
>>>
>>>
>>>-----Original Message-----
>>>From: techassist-bounce@xxxxxxxxxxxxx
>>>[mailto:techassist-bounce@xxxxxxxxxxxxx]On Behalf Of Leonard Caillouet
>>>Sent: Thursday, May 05, 2005 2:02 PM
>>>To: techassist@xxxxxxxxxxxxx
>>>Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent
>>>News / NSA.
>>>
>>>
>>>Probably because he is a savy businessman and does not waste his time
>>>complaining about how the service market is changing but does something
to
>>>position himself to be more successful.
>>>
>>>Grow up guys. This is business. If you can't compete do something else
or
>>>go to work for someone who can. I don't recall anything in the
>>Constitution
>>>that assures that independent servicers have a right to a part of the
>>>market.
>>>
>>>Leonard G. Caillouet
>>>Electronics World
>>>1261 NW 76 Blvd
>>>Gainesville, FL 32606
>>>352-332-5608
>>>352-332-5668 FAX
>>>
>>>----- Original Message -----
>>>From: "Electric Medic" <info@xxxxxxxxxxxxxxxxx>
>>>To: <techassist@xxxxxxxxxxxxx>
>>>Sent: Thursday, May 05, 2005 1:05 PM
>>>Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent
News
>>/
>>>NSA.
>>>
>>>
>>>How could one man or TV Shop owner have that much power over all the rest
>>of
>>>us? We outnumber him many times over. What makes him so special that he
>>>could change the repair business as we know it and take customers from us
>>>locally? How does he find the time or the money? Most of us can barely
>make
>>>ends meet and that is with tons of business. I would just like to know
>>that.
>>>
>>>Perry Bower
>>>Electric Medic
>>>"It's Cheaper to Keep Her"
>>>http://www.electricmedic.com
>>>3850 Washington Road Suite 4C
>>>Martinez, Georgia 30907
>>>Phone: 706-8MEDIC4 (863-3424)
>>>Phone: 706-863-3474
>>>Fax: 706-863-2316
>>>mailto:info@xxxxxxxxxxxxxxxxx
>>>
>>>
>>>-----Original Message-----
>>>From: techassist-bounce@xxxxxxxxxxxxx
>>>[mailto:techassist-bounce@xxxxxxxxxxxxx]On Behalf Of LeRoy Westlund
>>>Sent: Thursday, May 05, 2005 1:20 PM
>>>To: techassist@xxxxxxxxxxxxx
>>>Subject: [TechAssist] ServicePower Field Service Solutions Urgent News /
>>>NSA.
>>>
>>>
>>>OK,...I hope I don't get in trouble,...but,..here is my solution.
>>>In my opinion,..there is ONLY one man who can stop it,...and I'll
withhold
>>>his name, until it becomes necessary to provide it.
>>>
>>>He s a prominent member of NESDA.
>>>He needs to be approuched by the members of this list, that "oppose" to
>the
>>>formation of NSA. NOT just by the few renegade members that are getting a
>>>bad reputation on NESDA from trying thier best to fight back,...but,...by
>>>recruiting some of the other members that are opposed, but have been
>>>silently letting them do thier dirty work.
>>>
>>>You can't recruit them on NESDA, because they won't allow freedom of
>speech
>>>on the NesdaNet. So recruit as many members of the TechAssist group that
>>are
>>>ALSO members of Nesda. They have NO power to bounce posts on THIS list.
>>>
>>>Try the personal e-mail approuch first,...and try to set up a meeting
with
>>>him and (his group). Scedule it for the summer convention in Florida. If
>he
>>>refuses to set up a discussion group, then corner him at the convention,
>>and
>>>put some heat on him to stop the effort to establish the NSA project.
>>>
>>>Don't threaten him,...but,...if thier are enough of you that could
>approuch
>>>him on a personal basis, and explain the devistation that will result
from
>>>the formation of a National Servicing Network,....he might could be
>>>pursuaded to drop his efforts.
>>>
>>>Remember,..."he" is the one who started it,...and he is most likly the
>>"only
>>>one" who can put an end to it. He has lots of power within the NESDA
>>>organization, and that is the ONLY place that can handle a problem of
this
>>>magnitude. BUT,...they (NESDA), cannot handle the problem, unless they
are
>>>PRESSURED to do it.
>>>
>>>IMO only,
>>>LLW
>>>
>>>LeRoy Westlund
>>>Westlund TV & Electronics
>>>97 North Main " I forgot,..to remember,..
>>>Centerfield, UT 84622-0087 to forget "
>>>Ph./Fax 435-528-3822
>>>mailto:LLW@xxxxxxxxxx
>>>
>>>-----Original Message-----
>>>From: Doug Keller <dek@xxxxxxxxxxxxxx>
>>>To: techassist@xxxxxxxxxxxxx <techassist@xxxxxxxxxxxxx>
>>>Date: Thursday, May 05, 2005 10:46 AM
>>>Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent
News
>>>
>>>
>>>>Go ahead. It concerns everyone on this list.
>>>>
>>>>Doug Keller
>>>>Wis-Kel Electronics
>>>>101 Freeland Ave.
>>>>Terra Alta, WV
>>>>USA 26764
>>>>dek@xxxxxxxxxxxxxx
>>>>dek@xxxxxxxxxxxxxxx
>>>>http://www.tech-assist.org
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