-------- Original Message -------- Subject: Philips/Magnavox combi CCZ252AT32 (feb.1999) parts ID needed Date: Wed, 05 Sep 2001 09:47:30 -0400 From: Phil Bader <philbad@xxxxxxxxxx> Organization: Jan Phyl TV Inc. To: "CONSUMERELREPAIR-L@xxxxxxxxxxxxxxxxxxxx" <CONSUMERELREPAIR-L@xxxxxxxxxxxxxxxxxxxx> Customer forced out tape.Damaged the prizm and tape basket assy. I need those parts numbers. I'm still fuming. I have been on open acct with Philips years. I logged on to www.thepartsstore.com, entered the model and "not found" came back...a TWO YEAR old unit not listed. I called parts@ 800-851-8885. "You have to call tech assist for that". (at 2-3 dollars per minute). The more advanced these companies get the less they actually offer...at greater cost. Well, I still need those parts (basket assy, prizm, load belt at rear) numbers.Thanks for letting me vent...Phil Help make your TechAssist online repair tips database better! Submit your fixes here: http://www.circuitwork.com/techassist/tip/#tips To unsubscribe write to: techassist-request@xxxxxxxxxxxxx with unsubscribe in the subject line.