[TechAssist] Fw: Plasma question T/A "Ink spots shaped like South Amereictop left sideways"
- From: "Al L" <alleathe@xxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Mon, 20 Mar 2006 12:00:20 -0500
Subject: Plasma question T/A "Ink spots shaped like South Amereictop left
sideways"
> Did estimate(very profitably) on Dell Plasma, for customer's "visa
> warranty"! It had negative pix two thirds across screen(left to right)
> consisting of vertical dashes in several colors, no visible video. and
> "ink stains" on top left(intermittent), that looked looks South America
> sideways.I am curious! Customer is NOT fixing set unless parts and service
> are available(he is VERY angry), and considering action against Dell. He
> informed them he has ten computers in his office(Dell) and they didn't
> care! Plasma is two years old and they offered a $2200.00 "refurb" as a
> "fix". This couple are in their fifties,live in a million dollar house,
> and NO they are not paying $2200.00 for a "repair"!These are the type of
> repair customers I want, the kind that will pay a fair price for a repair,
> and their check will not bounce.AND they will give me free positive
> referrals!
> We HAVE to get the parts issue resolved.
> If I was repairing, is this the PDP, and if not, where would I start?
>
> Al Leatherman
> Al's TV
> 224 US Highway 46
> Mine Hill, NJ 07803
> 973-361-5796
> 973-476-0854 (cell)
> WWW.ALS-TV.NET
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