[TechAssist] Re: Bad vertical outputs LA7832
- From: Kenneth M Smith <gulftech@xxxxxxxx>
- To: techassist@xxxxxxxxxxxxx
- Date: Sat, 13 Mar 2004 17:35:43 -0600
As Ed and most of you realize, I'm not talking about warranty. Who in
their right mind would bother sending back a pair of $2 parts?
More important would be to call the supplier, give the date code from the
defective IC's, and know that THEY would take appropriate action to see
that those suspect parts are pulled from stock. That is the real issue.
Of course, a customer that only buys $50 per year does not carry the same
impact as one who buys $500 per month. Maybe that seems unfair, but put
yourself in their shoes. The second customer is far more likely to be an
experienced tech and recognize a bad part. The first may have just taken
a stab in the dark and is upset that the new part didn't fix the problem.
Several times, I have called a particular supplier (no name) and advised
them of bad parts. Each time, she has taken note of the lot number (date
code) of the suspect part and offered to send me replacements at no
charge. No need to return the bad ones. I have them shipped with my
next order. Still, wish that the original parts had been good, but I can
ask for no more than that.
Other suppliers have been uncooperative. I deal with them no longer.
Ken Smith
Gulf Technical Services
3034 Gulf Breeze Parkway
Gulf Breeze, FL 32563
850-934-8324 (voice) 850-932-0819 (fax)
On Sat, 13 Mar 2004 16:53:48 -0500 "Tel-Tek" <teltek3@xxxxxxxxxxxx>
writes:
> Ken;
> Good thing to post. Hopefully it goes to the right people.
> Pretty hard these days for any supplier to guarantee their IC's, but
> when
> problems are posted, such as yours, they can take the appropriate
> action.
>
> The thing that gets me sometimes, and not mentioning any names, the
> supplier
> won't give you Warranty, because they had been Installed".???
>
> That's when I get me dander up.
>
> -Ed-
>
>
> Tel-Tek Electronics
> Ontario-Canada
> teltek3@xxxxxxxxxxxx
> ----- Original Message -----
> From: <gulftech@xxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Saturday, March 13, 2004 4:41 PM
> Subject: [TechAssist] Bad vertical outputs LA7832
>
>
> > Techs,
> >
> > Working on a JVC AV27920. Turned on a plug in, but shut down with
> timer
> > light flashing. Replaced parts in vertical amp (IC421/LA7832,
> D422/75v
> > zener, C424/100@35, and C425/470@35). Set would power on, but no
> > vertical deflection.
> >
> > Replaced the LA7832 again. No change. Out of LA7832's, I then
> put in a
> > LA7833. Set worked fine. The first two I had used were RCA SK
> series,
> > purchased from Tritronics. Had I known they were SK's, I would
> not have
> > ordered them. Checking my parts log, I find I had ordered 3. The
> other
> > one must have worked.
> >
> > This is not a ping on Tritronics. I believe this is only the
> second time
> > I have every had bad parts from them, and I use them a lot. I
> have had
> > problems with the 7832 purchased elsewhere--not SK's. This
> business is
> > hard enough without worrying about faulty parts. The cost of the
> parts
> > in small compared to the time lost. Glad I found I could use a
> 7833 as
> > replacement. Otherwise, more time lost in reordering.
> >
> > OK, off my soapbox!
> >
> > Have a good weekend.
> >
> >
> > Ken Smith
> > Gulf Technical Services
> > 3034 Gulf Breeze Parkway
> > Gulf Breeze, FL 32563
> > 850-934-8324 (Voice) 850-932-0819 (Fax)
>
> >
> > ________________________________________________________________
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