[TechAssist] Re: ASTI HV Block
- From: "Leonard G. Caillouet" <lcaillo@xxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Thu, 26 Jun 2003 10:22:05 -0400
This is an excellent point. I did just that when I bought a Sony DVD pickup
from them and it came in as a used part, then they sent me another used part
to replace it. I told Henry that I would post the experience to this list
and he immediately issued me credit for the bad parts + $20 to cover the
shipping and my trouble.
This list may be good leverage with vendors. I suggest we use it as such.
Leonard G. Caillouet
Service Manager
Electronics World
Gainesville, FL
352-332-5608
352-332-5668 (fax)
----- Original Message -----
From: "Keith Trumbla" <ktrumbla@xxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Wednesday, June 25, 2003 10:42 PM
Subject: [TechAssist] Re: ASTI HV Block
> Maybe they should be informed that their bad attitude is being shared with
a
> thousand or more techs around North America. These smart @*S guys who
> haven't spent time in the field or have gotten out because they couldn't
cut
> is as techs really frost my butt. You tell them the part doesn't fit or
work
> and from their desk they say " Well my screen says it's the right part.
You
> are the only one having problems to my knowledge." What a load of crap !
You
> pull a laser off the shelf that has been there for 6 months and you take
it
> out of the box to have the lens fall out into your hand. Try calling them
> back and explaining that one ! $45.00 in the crapper. Sorry guys. I guess
> this isn't the chat area.
> Keith Trumbla
> B.E.M Electronics
> 839 Ellice ave
> Winnipeg Manitoba
> Canada R3G 0C3
> Ph.(204) 775-2875 Fax.(204) 774-9192
> www.bemelectronics.com
> ----- Original Message -----
> From: "tony saracco" <tcselectronics@xxxxxxxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Wednesday, June 25, 2003 8:49 PM
> Subject: [TechAssist] Re: ASTI HV Block
>
>
> > There are wrong about you being the only one to complain about a non
> > focusing mits flyback . I had the same problem unless they repackaged
> yours
> > and sent it to me.
> >
> > Tony Saracco
> > TCS ELECTRONICS
> > Elgin , IL 60120
> > 847-695-1928
> > tcselectronics@xxxxxxxxxxxxxxxx
> > ----- Original Message -----
> > From: "D Thunhurst" <dthunhurst@xxxxxxx>
> > To: <techassist@xxxxxxxxxxxxx>
> > Sent: Wednesday, June 25, 2003 4:20 PM
> > Subject: [TechAssist] Re: ASTI HV Block
> >
> >
> > > I had a problem with two flybacks from Asti for Mitsubishi. The first
> one
> > > was a 20" set. The original fly had a burn down the side arcing to
the
> > heat
> > > sink. I could isolate the heat sink from the flyback and the set
would
> > work
> > > just fine but I couldn't send it out that way. I got the replacement
> from
> > > Asti but it wouldn't even come close to focusing. I contacted them
and
> > > received the RA# and sent the one back that would not focus. I couple
> of
> > > weeks later I received another one with a charge on it. They claimed
> they
> > > don't issue credit immediately. That one didn't focus either. They
> > > informed me that I was the only one that had that problem but send the
> old
> > > flyback in and they would match it up. A few weeks later I received a
> > > flyback from them and this time it worked.
> > > The second one was for a 26" Mitsubishi. I received the new one but
> there
> > > was no way in Hell it would ever fit. The shape was drastically
> > different.
> > > Pins would not line up to the PC board, electrolytics would not clear
> the
> > > body of the flyback as well as a horizontal centering switch. I
talked
> to
> > > Joe at Asti and again was informed that I didn't know what I was doing
> as
> > I
> > > was the only one to have this problem. He the asked what I wanted him
> to
> > > do. Well... supply me the right one, Right??. Again, he informed me
> this
> > > was the right one and he could give me a refund upon returning it to
> > them..
> > > Again, the RA#, etc. This was in February. I still don't have my
> credit.
> > > I ended up waiting for CRC to manufacture one. It fit, set gone.
> > > It is extremely hard to work with companies with bad attitudes.
> > > Daryl
> > > Daryl's TV
> > > 3310 Dyer St.
> > > El Paso, TX 79930
> > > 915-565-9184
> > > 915-564-1024 Fax
> > > dthunhurst@xxxxxxx
> > > http://dynacomp.freeyellow.com
> > >
> > > -----Original Message-----
> > > From: repair1 <repair1@xxxxxxxxxxxxx>
> > > To: techassist@xxxxxxxxxxxxx <techassist@xxxxxxxxxxxxx>
> > > Date: Wednesday, June 25, 2003 10:42 AM
> > > Subject: [TechAssist] Re: ASTI HV Block
> > >
> > >
> > > >I quit buying from asti several years ago, first of all the tech or
> > > >whatever scott was, had the personality of a wet dish rag, was
> arrogant
> > > and
> > > >extremely condescending , totaly different from Henry who I thought
> owned
> > > >company, It started back when the oem rca splitter was nla, this
scott
> > > >fellow told me that he had 2 beta test samples, he would ship me
one,
> > no,
> > > >it was not free, as a matter of fact I paid $80 for it, a few weeks
> later
> > > >they were selling them for about $30 , I called to complain, and the
> > > >response was feel lucky I got one, well, I tried them one more time,
I
> > > >ordered an aftermarket fly for zenith projo, (I had picked unit
up,was
> 70
> > > >mile round trip), it lasted 1 hour, I ordered another one, same
thing,
> so
> > I
> > > >called and spoke to scott, He promptly informed me that there had to
be
> > > >something wrong with set and that I probably did not understand the
> > basics
> > > >of flyback scan system, and that I was only one to complain, they
> > refunded
> > > >my money, I ordered one from crc, it worked, AND I HAVE NEVER, NOR
> SHALL
> > I
> > > >EVER ORDER ANYTHING FROM ASTI.!!!!!
> > > >
> > > >charles betzler
> > > >Best Electronics
> > > >repair1@xxxxxxxxxxxxx
> > > >----- Original Message -----
> > > >From: "techforce" <techforce@xxxxxxxxxxxx>
> > > >To: <techassist@xxxxxxxxxxxxx>
> > > >Sent: Wednesday, June 25, 2003 10:37 AM
> > > >Subject: [TechAssist] ASTI HV Block
> > > >
> > > >
> > > >> A While ago I got an HV Block from ASTI Magnetics in NJ. Its a Sub
> for
> > a
> > > >> Hitachi Part Which is NLA. OEM No: 173494.
> > > >>
> > > >> The Shop I got it for says the Following:
> > > >>
> > > >> "After I put in the part it worked O.K., but a week later I started
> > > >> having trouble with the power supply shutting down. You could turn
on
> > the
> > > >> set cold and it would work for about 20 minutes and than suddenly
> shut
> > > >> down, and than sometimes about 30 minutes later it would start back
> up
> > > >> again etc. I don't know if it is a problem with this part or
> something
> > > >> else, I haven't really had a chance to get back to it and check it
> > out."
> > > >>
> > > >> I am awaiting the Model Number / chassis Number of the Set to see
if
> > this
> > > >> symptom is common , but was wondering if anyone here thinks the HV
> > Block
> > > >> would be causing this? Or if anyone else has bought generics from
> them,
> > > >and
> > > >> have comments to share?
> > > >>
> > > >> I basicly stopped ordering from ASTI because of VERY Poor Customer
> > > Service
> > > >&
> > > >> an Attitute from the guy who answers calls. I know from another
Group
> > > >there
> > > >> have been problems with some Flybacks they sell for monitors, but
if
> > ALL
> > > >> their products are junk, I dont see how they can remain in
> operation.
> > > >>
> > > >> Steve Hearns
> > > >> Technotronic Dimensions, NY (USA)
> > > >> 1-877-817-9885 (Voice / Fax US Only)
> > > >> WWW.TECHNOTRONIC-DIMENSIONS.COM
> > > >>
> > > >>
> > >
> >
>
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