Paul Smith 2009 Zone Tour 1999-2009 ,10 years of Trucking H.B.B T.C.B Transporters at the Point 7 October 8,9,and 10, 2010"Love all,trust a few,Do wrong to none" --- On Fri, 12/4/09, Winters-Jenkins <rwinters@xxxxxxx> wrote: > From: Winters-Jenkins <rwinters@xxxxxxx> > Subject: United Breaks Guitars > To: "Tonya" <PSafetyGypman@xxxxxxx>, SmallsForD@xxxxxxx, "singlecabboy" > <sealingwaxred@xxxxxxxxx>, "shawanda carter" <cartershawanda@xxxxxxxxx>, > "richard merrell" <rlkmerrell@xxxxxxx>, "Michelle Lackey" > <lmlackey67@xxxxxxx>, "Melody Cowger" <thecowgerfamily@xxxxxxxxx>, "Lewis > Bright" <lewishbright@xxxxxxxxx> > Date: Friday, December 4, 2009, 9:06 AM > > > > > > > > > > > > > > A musician named Dave Carroll > recently had difficulty > with United Airlines. United apparently damaged his > treasured Taylor guitar > ($3500) during a flight. Dave spent over 9 months trying > to get United to pay > for damages caused by baggage handlers to his custom > Taylor guitar. During his > final exchange with the United Customer Relations > Manager, he stated that he > was left with no choice other than to create a music > video for you tube > exposing their lack of cooperation. The Manager > responded: "Good luck with > that one, pal". So he posted a retaliatory video on > you tube. The video has > since received over 5.5 million hits. United Airlines > contacted the musician > and attempted settlement in exchange for pulling the > video. Naturally his > response was: "Good luck with that one, pal". > Taylor Guitars sent the musician > 2 new custom guitars in appreciation for the product > recognition from the > video that has lead to a sharp increase in > orders. > > > > http://www.youtube.com/watch?v=5YGc4zOqozo > >