Hello it is Craig. As far as I know unfortunately you have to go to a shop, and I would NOT bother with vodafone, they are TROUBLE in a BIG way! I ended up cancelling my contract early because of the problems i had with them! All the best, Craig msn guiltmanager@xxxxxxxxxxxxx feel free to add me. ----- Original Message ----- From: Badger To: talks-uk@xxxxxxxxxxxxx Sent: Wednesday, July 29, 2009 11:40 PM Subject: [talks-uk] vodafone question just ordered the e71 off vodafone. they said they can't send the phone out with talks on and i'll have to go the shop which is a pain in the proverbial. does anybody know if i can install the talks software myself then call them and have them lisence it for me? otherwise, after the trouble i had last time i think i'd rather bite the bullet and pay the 50 quid transfer fee.