Seems to me if bridie was selling her phone and not the licence for talks she should of removed the licence before parting with the phone. Not at all unreasonable of someone receiving a phone with a licenced software package installed to assume that such software is part of the sales package. A definite case of the seller trying to pass the buck when they have been proven at best lazy and at worst neglegent. Adrian Higginbotham E: Adrian@xxxxxxxxxxxxxxxx Twitter: @AHiggi From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Barry Hughes Sent: 24 November 2009 20:13 To: talks-uk@xxxxxxxxxxxxx Subject: [talks-uk] to the moderator To The Moderator Find below an email that was posted but didn’t make it to the list from Bridie who is the person I referred to in my posts. When she was wrongly made to pay £150 because her licence had been taken over without her or nuance’s permission, she was totally dumbfounded and had no option but to pay to carry on using talks on her new phone. I think Bridie has explained the matter quite plainly in her email. To be fair I feel that as Barbara Wilson requests that any other contact be to her personally I feel that it will be swept under the carpet and that is why perhaps Bridie's email should have been posted to at least allow other people to form their own opinion on the Licence Agreement. Barry --- On Tue, 24/11/09, Bridie <bridgetlittler@xxxxxxxxxxxxxxxx> wrote: From: Bridie <bridgetlittler@xxxxxxxxxxxxxxxx> Subject: Fw: Re Barry Hughes To: "Barry Hughes" <barry.hughes17@xxxxxxxxxxx> Date: Tuesday, 24 November, 2009, 8:16 Barabara regarding the emails from Barry Hughes I am the person he is referring to. I sold you a Nokia e50 which was imediately upgraded without either mine or Nuances permission. When I needed to upgrade on my licence it then came to light that it had been hijacked from that Phone leaving me having to pay the full Licence amount of £150. After months of hassle and me finally threatning Legal Action this matter has recently been resolved throuhg Computer room services and I have been refunded the £100 with Nuances permission. Perhaps this situation would and should not have occurred if people adhered to the Licence Agreement. Bridie Littler _____ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.425 / Virus Database: 270.14.80/2523 - Release Date: 11/24/09 07:46:00