Hi Emma, the code to soft reset your phone is *#7380# Just Google soft reset a Nokia and you'll get a dozen of hits... I'm not so sure about contacts though I think a soft reset doesn't delete them. However, why not make a backup of your phone's memory on your memory card to be safe. I gathered that your phone is working and you can access menu items? The backup option is usually in Menu>Memory card and then Options (backup phone memory). HTH ----- Original Message ----- From: Emma Taylor To: talks uk mailing list Sent: Friday, May 28, 2010 10:56 PM Subject: [talks-uk] soft resetting a nokia 6120 classic hi guys, last night, i went to use the voice karen instead of eloquence. but then my phone just froze up and so i took out the battery and sim card, put them back in, phone started up with the nokia start up tue and the name nokia from what a sighted person told me. but i have one new message on there, and it refuses to go anyware. i've just tried to connect it to pc suite but so far no joy. could someone please tell me the code for doing a soft reset? and will that remove my contacts off the phone? any help with this would be greatly appreciated as this is the only phone i have at the moment.] and also, i did use the other voices, but i uninstalled them as the only voice i seemed to like was karen and eloquence. (they are the only voices that i have on my phone) warm regards Emma Taylor (Adelaide South Australia) home: 0883679237 mobile: 0435723767 Email: impresstaylor@xxxxxxxxx Facebook: impresstaylor@xxxxxxxxx Skypename: impresstaylor Windows messenger: impresstaylor@xxxxxxxxx __________ Information from ESET Smart Security, version of virus signature database 5154 (20100528) __________ The message was checked by ESET Smart Security. http://www.eset.com __________ Information from ESET Smart Security, version of virus signature database 5154 (20100528) __________ The message was checked by ESET Smart Security. http://www.eset.com