Hi Alex.If the phone is locked up and isn't restarting at all, not allowing you to get past the welcome screen, you've got a big problem. The only solution to your dilemma is to do a hard reset on the device, this will clear the main memory of all applications and user data and will restore the phone to factory settings. You should then be able to reinstall talks and the voices that you wish to use on the phone, as well as the KNFB reader. I only hope that Carol backed up the contents of her phone to a memory card in particular the contacts, calendar and messages as well as any other customisations. If she hasn't done this, I suggest taking the handset to a Nokia service centre who might be able to perform a data recovery. In future, might I suggest that whenever Carol wants or needs to make changes to her device and especially the software installed on it, that she first back up the memory to the memory card using the memory card function in tools or settings. This will mean that she can restore her phone to exactly how it was before it stopped working.
All the best, Ibrahim.----- Original Message ----- From: "Alexander Shannon" <alexander.shannon@xxxxxxxxxxxxxx>
To: <talks-uk@xxxxxxxxxxxxx> Sent: Saturday, April 10, 2010 2:11 PMSubject: [talks-uk] possibly a complete N82 disaster, can anyone help please?
Hi all, I'm writing this message on behalf of my wife, Carol, who tried to remove an unwanted speech synthesiser from her N82 and has now got a problem that neither of us can solve. As some of you will know from an earlier thread, Carol doesn't want to have the vocaliser Samantha voice on her N82. This morning she went into the list of available Synthesisers and discovered there were 7, the 7th of which was US Samantha. Once Carol discovered that the US Samantha was still installed, she successfully switched to UK Eloquence and while running that uninstalled US Samantha by going to applications/Application manager and removing Samantha. Once Samantha had been removed, Carol went back into the Talks application tried to select the vocaliser UK Serena. Carol doesn't know what she did wrong when trying to select Serena, but whatever she's done, has caused the phone to freeze. Carol did try taking the battery out and putting it back in , but we've now got a situation where the phone won't turn off, or speak, as it's frozen at the welcome screen. Do we need to take Carol's phone in to the local Vodafone shop, or do we need to take it to the dealer who supplied Carol's phone, as it came with Talks Premium and KNFB reader installed? Thanks in advance for any advice or pointers, as we really would like to get Carol's phone working by Friday if at all possible Alexander Shannon