[talks-uk] Re: new phone query
- From: "Walter Ramage" <wpr@xxxxxxxxxxxxxxxx>
- To: <talks-uk@xxxxxxxxxxxxx>
- Date: Wed, 26 Apr 2006 21:38:01 +0100
Hi Husna.
All I can do is let you know my experience, a truncated version anyway since
I did have a bit of a pantomime getting things sorted out. Firstly. I am a
new Vodafone customer (since January). I took out a contract wich is 18
months with the first 3 months half price. I pay £20 per month and for that
I get 125 free minutes cross network anytime with stop the clock and 250
free texts. These minutes and texts are roll over. I got the 6680 free and
TALKS installed free. I was originally given about 7 different models that
were available and were TALKS compatible, among them the N70 but I
discounted this as I found the keypad was less easy to use compared to the
6680. It does seem that Vodafone have a problem with there call centre
staff not knowing what is happening. Some Know all about TALKS and some are
on a different planet, the right hand doesn't know what the left hand is
doing. I had to go direct to MR. D and he got things sorted out the same
afternoon. If you want any more information of how I faired, then contact
me off list and I'll be happy to help.
Walter Ramage.
-----Original Message-----
From: talks-uk-bounce@xxxxxxxxxxxxx
[mailto:talks-uk-bounce@xxxxxxxxxxxxx]On Behalf Of Husna Begum
Sent: 26 April 2006 20:54
To: talks-uk@xxxxxxxxxxxxx
Subject: [talks-uk] Re: new phone query
Hi,
talking about phones I went to the vodaphone experience store in oxford
street today, and found a seemingly nice sales assistant. after talking for
about 15 minutes she suddenly announced that the n70 would be £150 on the
£25 (120 minutes any time) monthly contract. is that right? I thought the
phone would be free and come as part of that contract and are all the talks
contracts with vodaphone for 18 months? I was under the impression that the
contracts were for 12 months. then I said well I'll have the 6680, she said
that would be £30, I agreed to this. she went away and then came back to say
they didn't have the 6680 available in that store any more and would not be
restocking as they had been directed to sell the n70s from now on. I asked
her to call some other stores which she said she did but no one would
answer. I then asked her whether I could order from the website and then
bring the phone into the store, she said I could, so I asked if she could
make sure, she asked the manager and he said it would be okay. from this
list I was aware of the difficulties people have had with vodaphone so I
asked her to get written assurance from the manager which the manager
wouldn't give. apparently he was too busy although it would only take a
minute. my day was wasted! so have people bought phones on the website and
taken them into the store to get talks installed? was it successful and did
you have to pay anything extra for this?
thanks,
Husna
----- Original Message -----
From: "Andrew Ireland" <andrew@xxxxxxxxxxxx>
To: <talks-uk@xxxxxxxxxxxxx>
Sent: Wednesday, April 26, 2006 8:32 PM
Subject: [talks-uk] Re: new phone query
> Hi All,
>
> I had problems with Duxbary not answering his phone or his mail, one
> e-mail to his boss sorted it out. In my opinion Vodafone are offering
> a good service, but customer services are very poor!
>
> Andrew
>
> -----Original Message-----
> From: talks-uk-bounce@xxxxxxxxxxxxx
> [mailto:talks-uk-bounce@xxxxxxxxxxxxx]On Behalf Of Steve Dryden
> Sent: 26 April 2006 19:38
> To: talks-uk@xxxxxxxxxxxxx
> Subject: [talks-uk] Re: new phone query
>
>
> Not that this is in any way a platform to flame Mr Duxbury, but I have
> spoken to his Boss, on several occasions and although I have had a
> quick
> resolve from her, it doesn't seem to have improved his contactability!
>
> Steve
>
>
>
>
>
>
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