MessageI have this model and the phone does sometimes crash when you hit the voice dialing key. As for your other problem, I haven't experienced it. Do Play.com sell new handsets? Send it back if you can. I have read some reviews on this phone and people have complained about the call quality and most of these negative reviews are posted by Three UK users. From: Darren Harris Sent: Thursday, September 17, 2009 12:49 PM To: talks-uk@xxxxxxxxxxxxx Subject: [talks-uk] e71 problem hi all, hope someone can help with this. just bought an e71 from play. well it's about 2 days old now. every so often, when i make or receive a call, the call quality is like broken. makes like clicking noises sometimes. it affects talks as well. sometimes it will make the phone go completely quiet so talks is dead can't get it back, or at least i don't think so the call goes totally quiet but it's still there it's like the sound is totally lost. also in the worse case, it will crash the phone so i have to remove the battery in order to power the phone down. i know that the voice command key makes the phone crash so i don't touch that. but does anybody have any ideas about this? i do know that people use this phone quite successfully. the only thing i've done with it so far is to set the speech delay on talks to 0.5 seconds, am using the US eloquence voice and i've turned the key tones off. a lot of my personal ring tones are on a memory card. but that shouldn't make any difference should it. the programmes i have on the phone are access fring and IM+. anybody got any ideas? thanks. Checked by AVG - www.avg.com Version: 8.5.412 / Virus Database: 270.13.102/2377 - Release Date: 09/17/09 06:18:00