[talks-uk] Re: Where's daniel
- From: "Peter Logue" <castle2008@xxxxxxx>
- To: <talks-uk@xxxxxxxxxxxxx>
- Date: Thu, 9 Oct 2008 10:45:55 +0100
Thanks to another lister who sympathised with my plight as she has heard
many similar stories against computer room services, I have re activated the
registration and have all voices and zooms restored. Steve failed to inform
me of this step in his post. Par for the course.
Sorry for messing you guys up. But I refuse to be ripped off.
Peter
From beautiful Helensburgh on the firth of Clyde.
-----Original Message-----
From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of All formats
Sent: Thursday, October 09, 2008 10:06 AM
To: talks-uk@xxxxxxxxxxxxx
Subject: [talks-uk] Re: Where's daniel
Paul, I agree with you on both points.
This should really go off list now.
I too believe that you have to "Restore Registration", before the changes
will take effect. The time taken to send text messages (which are needed of
the changes to take place); the time it takes for the code to be initiated
at Talks once the request has been made etc, are all factors I would think.
Paul Hopkins - Manager
(All Formats)
Queen Alexandra College
Court Oak Road
Harborne
BIRMINGHAM
B17 9TG
Tel:
0121 428 5018
Fax:
0121 428 5048
E-mail:
allformats@xxxxxxxxx
Web:
www.allformats.org.uk
Allformats - Braille, Audio, Digital and Large Print Resources for Access by
People with a Visual Impairment.
*****
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-----Original Message-----
From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Paul Bepey
Sent: 09 October 2008 09:45
To: talks-uk@xxxxxxxxxxxxx
Subject: [talks-uk] Re: Where's daniel
Peter
Do you not read responces people have made to this on this list?
This is a matter between yourself and Steve which should be dealt with
privately.
Steve, if the voices have been upgraded and he has rebooted his phone, am I
correct in thinking Peter would need to select restore registration?
Regards,
Paul Bepey.
Greenwich Community College.
-----Original Message-----
From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Peter Logue
Sent: 09 October 2008 09:40
To: talks-uk@xxxxxxxxxxxxx
Subject: [talks-uk] Re: Where's daniel
Steve,
My phone is not upgraded at all. I rebooted the handset and just checked.
I'd really like to know what you are playing at. In fact, I do not even have
a zooms tab any more. Why did you say you have upgraded my zooms and all
voices, when in fact you have done no such thing. You are making a small
matter much more troublesome for yourself. Will you kindly do as you have
promised in your post and initiate zooms and all voices including Eloquence.
As for griping. Quite frankly I feel I have a right to. Is it okay to gripe
and complain about services offered to the blind, but as long as its not one
of our own? I wish this matter could be resolved as soon as possible,
hopefully before more disgruntled customers come out of the woodwork an tell
their story. This could well have been resolved this morning if Steve Nutt
had done what he promised. I feel sure this has done Steve no good at all.
So come on Steve re-initiate zooms and all voices, including Eloquence.
Peter
From beautiful Helensburgh on the firth of Clyde.
-----Original Message-----
From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Steve Nutt
Sent: Wednesday, October 08, 2008 9:43 PM
To: talks-uk@xxxxxxxxxxxxx
Subject: [talks-uk] Re: Where's daniel
Hi Peter,
Again, I never made assumptions, I merely gave you what normally comes with
a cross phone upgrade.
However, I unreservedly apologise for any misunderstanding, and I have
upgraded you to Talks Zooms and all voices.
I trust this matter is now concluded, but if I can help further, please
contact me.
All the best
Steve
-----Original Message-----
From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Peter Logue
Sent: Wednesday 8 October 2008 21:30
To: talks-uk@xxxxxxxxxxxxx
Subject: [talks-uk] Re: Where's daniel
Hi Steve,
You write:
As far as Peter is concerned, he told me he prefers Daniel, so I have
swapped the voice for him. So if he then wants Eloquence too, he would need
to pay the additional 27 pounds.
Steve,
I think you miss the point here. I do like Daniel. But I also like
Eloquence. Also I haf retinitis pigmentosa. People with retinitis pigmentosa
quite often have some sight. I have some sight. Because of this I liked the
fact that this version came with zooms. Zoomes, like Daniel of talks, was a
major reason why I made the purchase to this latest version. I purchased
talks from your sight with no stipulations as to what will time out or what
part of the demo is or is not included. Like many screen readers today, some
new versions come out with newer versions of eloquence or synth voices. Take
window eyes for instance. No one thinks that the latest eloquence is an
aditional cost? This is why I thought Daniel was an integral part of the
latest version of talks. Steve, you nor your staff told me differently one
way or the other. So why would I think that I was not getting talks as part
and parcel of the program. I enjoyed zooms as the demo. I enjoyed Daniel and
the other voices, including Eloquence as the demo. And I loved everything
about it. This is why I forked out the money to buy it. Now you tell me
because you assumed this or you assumed that, that I have to pay an
additional cost. Well Steve, this would not happen on the high street. In
fact I have taken a certain electronic store to task for advertising a 42
inch TV for the price of a 28 and have demanded the lower price as
advertised. This is the law and it should make no difference that you work
on the internet. In fact I am sure that I have the law on my side in this
regard also. I have given you the best part of the day to come up with a
settlement and you have failed to do so. In light of this I must demand that
you come up with the voices that I demoed on the software as well as the
zooms that I demoed on the software, otherwise I will take steps against you
in the nature of contacting Visa for the fact that you advertised a product
which is not as advertised, as well as contacting Nuance and the RNIB who
hold the UK distribution rights for Talks.
Very sincerely,
Peter Logue
From beautiful Helensburgh on the firth of Clyde.
-----Original Message-----
From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Steve Nutt
Sent: Wednesday, October 08, 2008 5:29 PM
To: talks-uk@xxxxxxxxxxxxx
Subject: [talks-uk] Re: Where's daniel
Hi Neil,
Thank you for that excellent explanation of how things work.
As far as Peter is concerned, he told me he prefers Daniel, so I have
swapped the voice for him. So if he then wants Eloquence too, he would need
to pay the additional 27 pounds.
The demo gives you everything so that you can decide what you want, but
usually, if you ask for a cross phone upgrade, then that's what you get,
like for like.
All the best
Steve
-----Original Message-----
From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Neil Barnfather - TalkNav
Sent: Wednesday 8 October 2008 16:55
To: talks-uk@xxxxxxxxxxxxx
Subject: [talks-uk] Re: Where's daniel
Peter,
To be fare to Steve, if someone does a handset change license with us they
get the same synths that they had on their old phone on their new one. So if
they had eloquence that is what is moved over, and if they had real speak
again the same. If they had both again both on the new one.
There is no facility to do a change of handset and switch synths at the same
time for only £50, you'd have to pay the additional £27 to add the missing
synth.
On our site when you make your automated purchase you must choose either
eloquence or real speak, making it clear that you're only getting one or the
other, then clearly beneath this there's the option to add real speak to
eloquence, or eloquence to real speak. Again making it obvious that they are
not one within the same.
Having again said this, in all fairness to Steve we are primarily an
automated service, our clients can often make a purchase and we'll never
hear from them at all, not before nor after. Steve's model works more over
the phone, where he develops a relationship with his clients. Forgive me
Steve if this is not the case. This does not mean that we don't take calls,
simply that a lot of our customers simply use the store and we don't hear
from them, to the contrary there's 14 members of staff here ready to take
your call.
But what I'm trying to get at, is that if someone did a handset change
Steve was quite right to assume that the person was to keep the same synth,
in fact the facility to change it does not exist, all he could do is sell
someone an additional synth at £27. Something which we'd always try and up
sell to someone doing a change of handset at that time if they did it over
the phone.
If someone has a demo copy, as either a first time Talks user or a temporary
between doing a change of handset then in the first instance we always make
the point clear that only one synth comes with the price of £150, and that
it's an extra £27 for the additional one. If it's a change of handset then
generally we'd not make it clear that they only get what they had before,
but we'd try and up sell them the additional one anyhow.
Sometimes mistakes happen, and sometimes things get over looked, in general
that's just the way things go.
Regards.
Neil Barnfather
WFA List Administrator
Talks Users Host
Don't forget TalkNav which is a Nuance accessibility and Wayfinder Access
software dealer and distributor, for all your product needs with instant
product activation and an online store supporting British Sterling, US
Dollars and Euros.
www.talknav.net
+44 161 277 7997
service@xxxxxxxxxxx
-----Original Message-----
From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Peter Logue
Sent: 08 October 2008 11:32
To: talks-uk@xxxxxxxxxxxxx
Subject: [talks-uk] Re: Where's daniel
Hi Paul,
Well at least I am Peter now and that is indeed a polite progression. I
thank you for this. As to knowing that you would end up with only one voice
when purchasing talks. How did you find out? Were you told or did you read
it on the site where the purchase was made? I do understand that at the
TalkNav, www.talknav.com website, you are informed as to what you end up
with when the purchase is made. However, this isn't the case at computer
room services where, on asking, I was told to simply download the talks
program and pay for it at my leasure. Wither or not you venture to consider
me silly for not reading terms and conditions upon purchase, rather than
trusting in that I would not be deceived, well this is entirely up to you I
guess. But I believe most people do not read lengthy terms and conditions
prior to a minor purchase.
As I said before, no one told me that the software would be limited on
purchaseand I don't believe this list was set up to deliver such info, so I
believe I have a proper gripe. Telling listers to get a life Paul is
immature and only leads to inflame an already touchy situation.
Regards,
Peter Logue
From beautiful Helensburgh on the firth of Clyde.
-----Original Message-----
From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of All formats
Sent: Wednesday, October 08, 2008 10:48 AM
To: talks-uk@xxxxxxxxxxxxx
Subject: [talks-uk] Re: Where's daniel
Peter.
Get a life Mate!
There are several ways to use the phrase "quite sure" and I am using it in
the context of knowing that I have read the information pertaining to the
rules on purchasing Talks and Zooms.
I also pointed to the sites belonging to Steve and Neil who are on this
list, as did others here including Steve and Neil themselves.
Any other wording I used was to try to spare your blushes given your obvious
incompetence in researching on a product or service before you buy it but, I
can see now that I need not have bothered!
I will not enter into any further correspondence with you on this matter as
it will only serve to cause you to create unnecessary unrest on this list.
However, if you want a civilised discussion in the future, please feel free.
Best regards.
Paul Hopkins - Manager
(All Formats)
Queen Alexandra College
Court Oak Road
Harborne
BIRMINGHAM
B17 9TG
Tel:
0121 428 5018
Fax:
0121 428 5048
E-mail:
allformats@xxxxxxxxx
Web:
www.allformats.org.uk
Allformats - Braille, Audio, Digital and Large Print Resources for Access by
People with a Visual Impairment.
*****
Confidentiality and Disclaimer:
This email and its attachments are intended for the addressee(s) only and
may be confidential or the subject of legal privilege. If this email and
its attachments have come to you in error you must take no action based on
them, nor must you retain them, copy them, distribute them or disclose their
contents to any other person.
Please contact the sender immediately to notify them of the error.
Opinions, conclusions and other information in this e-mail that do not
relate to the official business of Queen Alexandra College shall be
understood as neither given nor endorsed by it.
*****
-----Original Message-----
From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Peter Logue
Sent: 08 October 2008 09:58
To: talks-uk@xxxxxxxxxxxxx
Subject: [talks-uk] Re: Where's daniel
You wrote:
I am quite sure it is on the sites of those vendors in the UK (Steve with
comp room services) and Neil (with talknav).
Peter says.
You yourself do not sound certain my friend. I'll wager you didn't read the
terms and conditions either. Your uncertainty yells that loud and clear. so
don't come on here telling me that I should have done so.
Peter
From beautiful Helensburgh on the firth of Clyde.
-----Original Message-----
From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of All formats
Sent: Wednesday, October 08, 2008 9:39 AM
To: talks-uk@xxxxxxxxxxxxx
Subject: [talks-uk] Re: Where's daniel
I think you have to read the terms and conditions my Friend.
I knew what the score was when I purchased talks.
I am quite sure it is on the sites of those vendors in the UK (Steve with
comp room services) and Neil (with talknav). ...And in any case, here is the
list, you can always ask before making any decision.
It is not difficult in short to find the information you need.
Cheers.
Paul Hopkins - Manager
(All Formats)
Queen Alexandra College
Court Oak Road
Harborne
BIRMINGHAM
B17 9TG
Tel:
0121 428 5018
Fax:
0121 428 5048
E-mail:
allformats@xxxxxxxxx
Web:
www.allformats.org.uk
Allformats - Braille, Audio, Digital and Large Print Resources for Access by
People with a Visual Impairment.
*****
Confidentiality and Disclaimer:
This email and its attachments are intended for the addressee(s) only and
may be confidential or the subject of legal privilege. If this email and
its attachments have come to you in error you must take no action based on
them, nor must you retain them, copy them, distribute them or disclose their
contents to any other person.
Please contact the sender immediately to notify them of the error.
Opinions, conclusions and other information in this e-mail that do not
relate to the official business of Queen Alexandra College shall be
understood as neither given nor endorsed by it.
*****
-----Original Message-----
From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Brian
Sent: 08 October 2008 07:00
To: talks-uk@xxxxxxxxxxxxx
Subject: [talks-uk] Re: Where's daniel
Hi
It appears that talks needs to do something about it's customer
relationships.
brian
----- Original Message -----
From: "Peter Logue" <castle2008@xxxxxxx>
To: <talks-uk@xxxxxxxxxxxxx>
Sent: Tuesday, October 07, 2008 9:56 PM
Subject: [talks-uk] Re: Where's daniel
Hello,
You wrote:
HI you have to pay extra for Real Speak voices. It's £27 in the UK.
Peter says:
I understand that now. But I took out that talks demo with the belief that
all voices that were on offer was what you got when you paid for the
product. To me its like buying a car. You test drive a specific vehicle with
many visible niceties. You expect to pay for what you test drove. Imagine
your surprise when you are told that the windscreen is extra. I was really
disappointed when many of my voices timed out when I finally bought the
product. Does it say on the nuance website that you only get one voice?
Peter
From beautiful Helensburgh on the firth of Clyde.
-----Original Message-----
From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Saqib
Sent: Tuesday, October 07, 2008 7:04 PM
To: talks-uk@xxxxxxxxxxxxx
Subject: [talks-uk] Re: Where's daniel
HI you have to pay extra for Real Speak voices. It's £27 in the UK.
----- Original Message -----
From: "Peter Logue" <castle2008@xxxxxxx>
To: <talks-uk@xxxxxxxxxxxxx>
Sent: Tuesday, October 07, 2008 1:33 PM
Subject: [talks-uk] Where's daniel
> Hi all,
> I just purchased talks for a new cell phone. I had Daniel on the demo.
> Now I've paid for the upgrade Daniel is gone. Is this the way of it?
> Do I have to now pay for Daniel to come back? If so, this seems a bit
> unfair practise since I fully believed Daniel came with the software.
> Am I wrong here? Or do I just get Daniel as a download from Nuance? If
> Daniel was to be omitted from the final paid for package, why wasn't I
> made aware of this?
> Peter
>
>
>
>
>
>
>
>
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