Hi Eleanor, Have you written to support@xxxxxxxxxxxxx about this? I could do it, but we would simply be relaying messages. They are usually very good, and I think you will get information a lot quicker than if I do it and go back and forth. If you want me to do this however, I will, but they may want you do try things, which is why I go for the direct approach first. Is this happening on both phones, or only the one? All the best Steve _____ From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Eleanor Burke Sent: Thursday 11 December 2008 21:50 To: talks-uk@xxxxxxxxxxxxx Subject: [talks-uk] WFA Hi Steve I am growing increasingly concerned. Every single time I want to use Wayfinder Access after having closed the application I have to put in the key again. Sounds to me like my version of the product is 'not fit for purpose'! I know you will liease with whoever you got the Wayfinder Access from on my behalf as I purchased from you. Eleanor _____ I am using the Free version of SPAMfighter <http://www.spamfighter.com/len> We are a community of 5.7 million users fighting spam. SPAMfighter has removed 974 of my spam emails to date. The Professional version does not have this message