Hi Yvonne, no it doesn't. A hard reset or a firmware update though does remove any installed apps. Even firmware update on some of the newer phone models doesn't effect your installed apps. Reset to factory settings effect your phone's settings only. Cheers, Amro ----- Original Message ----- From: yvonne oliver To: talks-uk@xxxxxxxxxxxxx Sent: Sunday, October 24, 2010 5:00 PM Subject: [talks-uk] Re: Soft keys recet for E65. hi all well and good. but won't a factory reset remove talks? Yvonne ----- Original Message ----- From: Amro Bilal To: talks-uk@xxxxxxxxxxxxx Sent: Sunday, October 24, 2010 4:51 PM Subject: [talks-uk] Re: Soft keys recet for E65. Hi Jim, you could reset to factory settings. You'll find this option somewhere in menu>tools>settings>general. Resetting to factory settings won't lose you any of your data or installed applications on your phone but it will reset all your phone's settings to their original status. Cheers, Amro ----- Original Message ----- From: jim To: talks-uk@xxxxxxxxxxxxx Sent: Sunday, October 24, 2010 10:00 AM Subject: [talks-uk] Soft keys recet for E65. Hi List, Is their such a thing as a soft reset for mobile phones where you can reset the phone and not lose any programs, I.E talks? If yes, could you please send me the keys to press to reset it? Thanks in advance. Jim